Guest Experience Sales Associate

Four Roses Distillery LLC•Coxs Creek, KY

49d•$16 - $16

About The Position

The Hospitality Associate is expected to provide an overall exemplary experience to every guest, and focuses primarily on retail, ticketing and general hospitality functions for the Visitor Center. As the first point of contact for visitors, vendors, and VIP Guests, the goal for this role is to provide a truly distinctive, high-end experience on every occasion. The Hospitality Associate will guide the guest through the experiences available, develop rapport and ensure our visitors leave with a positive impression of Four Roses.

Requirements

Must have open weekend availability
Average 35-40hrs./ week unless otherwise needed or agreed upon
Occasional extended hours/ special projects or events may be necessary
Schedules are subject to change according to business need
Complete STAR training and follow responsibility practices without exception.
Positive, trustworthy, genuine character with excellent reputation
Displays outstanding organizational, interpersonal and (verbal/written) communication skills
Highly organized; handle multiple projects simultaneously
Strong communication and interpersonal skills
Self- starter with team-oriented work directive
Excellent attendance and punctuality
Pleasant, friendly and courteous attitude
Well-kept physical appearance and hygiene
Excellent collaborator, builds teams and strengthens relationships
High school diploma or GED
Must be at least 21 years old
Retail/ sales, hospitality, food or Customer Service Experience.
Computer and software proficiency including strong knowledge of MS Office (Excel, Word, PowerPoint, Access). Ability to adapt to POS, reservation software and inventory management system
Successful completion of background check and drug screens
Clean driving record and active driver’s license

Responsibilities

Cash handling/ retail and ticket sales
Opening and closing duties to include drawer activation/ reconciliation; restocking; bourbon count. Supply inventory, bar setup etc.
Maintain visual and brand standards for visitor center
Process merchandise e-commerce orders and operate engraving equipment.
Provide a high-end hospitality experience from greeting to departure for every guest or internal customer
Take and process reservation requests and assist walk in guests with ticket sales
Assist customers on sales floor with questions, cross-sell and promote as necessary and be available for guest inquiry. Strive to achieve company directed team goals
Act as a concierge to Four Roses Guests, providing helpful information and answering questions
Maintain a positive, friendly and helpful attitude to exceed guest expectations
Manage guest dissatisfaction swiftly & discreetly. Resolve outstanding issues with the support of Supervisor/Lead when necessary
Provide logistical support for: experience set up, strike down, guest traffic control, responsibility practice, cocktails, media/audio or any other function as necessary
Assist with sanitation of audio equipment, tasting supplies or space as needed
Support any additional Visitor Center projects as requested
Occasionally support transfers between locations or fulfil additional requests for business needs
Accurately count in/ receive new inventory
Assist with pricing, organization and stocking
Maintain and communicate supply inventory needs to Management
Participate in inventory cycle counts and full year inventory