Guest Experience Associate

Ashley • Colonial Heights, VA

3d • Onsite

About The Position

The Guest Experience Associate assists customers with a variety of subject matter. As a Guest Experience Associate, you would be responsible for assisting escalated customer concerns, and research and bring resolution complex situations by using sound judgment and following company policies and guidelines. Additionally, you would assist customers with financing, take payment, explain delivery process, warranty and answer any other questions that arise during the purchasing process. Requires the ability to handle a high volume of inquiries and difficult issues with professionalism. In this role you must have excellent follow-through ability and possess outstanding telephone and interpersonal skills

Requirements

• 1-year experience working in a retail, office or customer service setting
• Excellent/professional communication skills with both internal and external contacts
• Proficient computer knowledge with Microsoft Tools
• Skilled at balancing multiple priorities in a fast-paced environment
• Professional telephone skills
• Understands basic financial terms
• Ability to work weekends and evenings until 9:30 PM
• Highly organized

Nice To Haves

• Bilingual Spanish/English is a plus

Responsibilities

• Implement opening and closing procedures
• Manage telephone traffic
• Access inventory information and advice sales associates
• Complete sales transactions
• Execute daily checklists
• Explain terms for customer pick up or delivery

Benefits

• Weekly Pay
• PTO
• Comprehensive Benefits
• Health, Dental and Vison Benefits
• Short-Term Disability, Voluntary Life, Critical Illness, AD&D and Hospital Indemnity
• 401K Matching
• Furniture Discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees