Guest Experience Sales Advisor – Vacation Ownership
About The Position
The Sales Consultant is responsible for the direct sale of Holiday Inn Club Vacations Ownership products to prospective purchasers in a professional and ethical manner. The primary duties involve discovering prospective purchaser’s needs and interests to create a desire to join the Holiday Inn Club Vacations program through a structured sales presentation. The Sales Consultant advises clients on how being an HCV owner provides added value, addresses questions, concerns, and objections, and provides a quality customer service experience. This role also includes providing a 60 to 90 minute guest tour presentation for guests/families who did not meet frontline or owner line requirements.
Requirements
- High School Diploma or GED equivalent
- Active Real Estate License - May be required for certain locations (I.e: Florida, Nevada, South Carolina, Tennessee)
- Strong Oral Communication Skills
- Strong professional Work Ethic, High Energy, and Positive Attitude
- Persuasive Interpersonal Skills
- Strong Listening and Comprehension Skills
- Proactive Team Player
- Highly Motivated to Succeed
- Self-Directed and Independent
- Pursuit of Continuous Improvement
Nice To Haves
- Higher Education Encouraged
Responsibilities
- Conducts an Owner Presentation and Tour as trained at scheduled times from a Customer Service Perspective.
- Attends Training Classes on an On-Going basis and participates in demonstration/assessment rides that are scheduled with the Sales Managers and/or Sales Training Managers.
- Builds Relationships with assigned Sales Training Managers and all member on the Customer Care Sales Team. Assists in ensuring all questions are answered in a professional, informative, diplomatic and correct manner.
- Delivers the utmost level of customer service to all guests to ensure a great sales tour experience. Achieves personal and departmental written objectives as provided or determined throughout the fiscal year.
Benefits
- Full Time Positions
- Weekly Pay
- PTO
- 401K
- Tuition Assistance
- Health Benefits
- Discounts at IHG Hotels & Resorts
- Paid Training- Biweekly Pay/Commission
- Lucrative Compensation Plan
- Growth Opportunities
- Comprehensive Benefits - Health, Dental and Vision Plans
- EAP - Employee Assistance Program
- Discounts through IHG including additional discounted employee benefits through our company Perks Website
- Tuition Reimbursement & Continuing Education Courses
- Outstanding Company Culture
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
