Guest Experience Planner

Davidson Hospitality Group • Mackinac Island, MI

9d • Remote

About The Position

Grand Hotel, located on historic Mackinac Island, is seeking passionate and dedicated individuals to join our team! As a job applicant, you'll have the opportunity to work in a world-renowned, five-star hotel that offers exceptional service and unforgettable experiences to our guests. With positions available in hospitality, guest services, food and beverage, housekeeping, and more, there are abundant opportunities for career growth and advancement. Our hotel boasts timeless elegance, breathtaking views, and a unique island experience, creating a one-of-a-kind work environment. As a member of the Grand Hotel team, you'll have the chance to provide impeccable service to our guests, work in a picturesque setting, and be a part of a rich heritage that spans over a century. Join us in delivering legendary hospitality and become a valued member of our team at Grand Hotel on Mackinac Island!
This job posting is only for applicants who do not require visa sponsorship. If you do need visa sponsorship, please apply to the H2B job postings. This is a remote role. The Guest Experience Planner is expert in handling variety of guest needs. Expected to make the impossible achievable for our guests by relying on contacts with local merchants and service providers. Must demonstrate knowledge of the attractions, nightlife, and special services of the surrounding area. Answers questions and makes arrangements for transportation, restaurant reservations, interesting places to visit or health and beauty services, cultural events, religious worship, childcare, shopping, florists, etc. Position also gives directions to meetings and events within the hotel as well as explain hotel facilities.

Requirements

• Read, write, speak and understand English.
• Meet minimum age requirement of jurisdiction.
• Familiar with local area and attractions.
• Food/Beverage Service Worker Permit, where applicable.
• Ability to communicate effectively with the public and other employees.
• Prefer typing of 35 words per minute minimum.
• Customer service experience preferred 1-2 years.
• No employee will pose a direct threat to the health/safety of self or others.

Benefits

• Multiple Tiers of Medical Coverage
• Dental & Vision Coverage
• 24/7 Teledoc service
• Free Maintenance Medications
• Pet Insurance
• Hotel Discounts
• Tuition Reimbursement
• Paid Time Off (vacation, sick, bereavement, and Holidays).
• 401K Match

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed