GUEST EXPERIENCE MANAGER - ALEXANDRIA, VA

Compass Group•Alexandria, VA

3d•$60,000 - $65,000

About The Position

As the leader in business and industry dining, Eurest is the company to join if you want a rewarding career packed with limitless opportunities. We feed the employees of the nation's largest and most-prestigious companies -- in every state and across all industries. As a member of Eurest's leadership and professional support team, you will help our 16,000 chefs, and in-unit associates excel as they deliver world-class meals in corporate cafes and executive dining rooms with on-site catering through vending innovations and more. Our company is innovative, high performing and fast growing. Our teammates are enthusiastic, committed to quality and thrive on consistently delivering unparalleled results. And did we mention we work with exciting companies and at interesting locations? Come grow your career with Eurest. This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the ‘job search’ in PeopleHub to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email. You can check the status through your profile, accessible via Careers in PeopleHub, by clicking on ‘referral tracking.’ For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email [email protected]. Job SummaryThis individual will guarantee the delivery of outstanding service to our clients with the end goal of building and sustaining long-term relationships and customer satisfaction.

Requirements

Bachelor’s Degree
3-5 years of experience
Demonstrated ability to prepare, analyze and present complex business reviews to Clients
Excellent interpersonal communication and negotiation skills coupled with a strong customer service orientation
Demonstrated ability to use analytical and intuitive judgment and sound decision making
Strong problem solving skills
Strong computer software skills required, specifically in the areas of Microsoft Word and Microsoft Excel

Responsibilities

Provides continued high standard of service and communication to maintain client base
Surveys existing accounts for new opportunities
Manipulates data as needed for internal business reviews/meetings
Performs an ongoing analysis of the portfolio of business managed by analyzing the vendor, client and sector financial performance
Manages internal resources to problem solve for issues that have happened in the field
Serves as liaison between client and sector to ensure all relevant information is communicated
Performs other duties as assigned