Guest Experience Manager - Full Time

Atlanta•Atlanta, GA

7d•$17

About The Position

We are Massage Heights Brookhaven looking for a Rockstar to join our Front Desk Team! We offer competitive compensation with $1/hourly increases every 6 months with exceptional performance & attendance Our ideal candidates have a very flexible schedule. We are looking for candidates with a largely open schedule and reliable transportation. Candidates must be able to work 4-5 shifts per week, with these being a mix of weekday evenings, mornings, and weekends. These shifts will be clarified over the next several weeks as our company grows! This person must be able to commit to 30-35 hours/week. Job Summary We are seeking a Guest Experience Manager to join our team. The ideal candidate will have a passion for hospitality and providing exceptional customer service. This role involves interacting with guests, handling reservations, and ensuring a positive experience for all visitors.

Requirements

Must have reliable transportation to commute between both of our locations
Must have outstanding customer service and problem-solving skills
Must have a positive attitude and mature temperament
Must have friendly and professional phone etiquette
Must have the ability to objectively receive feedback and integrate it into your work
Must have hospitality experience
Must have the flexibility to work a non-traditional schedule
Ability to multitask and work in a fast-paced environment

Responsibilities

Ensure every Guest receives Five Star Service by providing a friendly, helpful, clean, and professional environment
Greet Guests and Members with warm, welcoming, and positive energy
Answer phones and book appointments with fantastic phone etiquette, including upbeat tone and articulation
Build rapport with Guest and Members
Present/sell membership programs to new Guests and nonmembers
Retain Members by providing an excellent Guest experience
Achieve individual and Retreat goals