Guest Experience Manager - Savannah Lakes RV Resort

CRR Hospitality•Hardeeville, SC

17h•Onsite

About The Position

Join our Savannah Lakes RV Resort Team! Now hiring – Guest Experience Manager! Join the team at Savannah Lakes, a luxury campground destination nestled in the pines, where stunning natural beauty meets unforgettable guest experiences. With a backdrop of lush greenery, fresh air, and picture-perfect views, we take pride in delivering exceptional service, top-tier amenities, and a welcoming environment our guests can’t wait to return to. As our Guest Experience Manager , you’ll be at the heart of it all—bringing energy, creativity, and a passion for people to every interaction. From hosting engaging activities and creating memorable moments, to connecting with guests and enhancing their stay, you’ll help set the tone for an experience that’s both fun and seamless. You’ll also play a key role in supporting marketing and sales initiatives, helping showcase everything that makes Savannah Lakes such a special place to visit. If you’re someone who thrives on guest interaction, loves to entertain and engage, and brings a positive, can-do attitude to every day, we’d love to have you as part of our team. We value our associates’ time and efforts! Our commitment to your success is enhanced by our competitive compensation and incredible benefits package including: Medical, Dental, and Vision Benefits Available 2 weeks annual PTO 6 Paid holidays Complimentary Site Rent Full 401K match up to 6% Tuition Reimbursement Virtual, in-person, and conference learning opportunities CRR Core Values Cares Passionate Team Player Excellence Curious Positive Position Summary& Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The Guest Experience Manager is responsible for enhancing the overall guest experience while supporting property-level marketing, sales initiatives, and community engagement efforts. This role plays a key part in driving guest satisfaction, brand awareness, and revenue growth through the development and execution of on-brand activities, events, and marketing initiatives. This position reports directly to the General Manager and works closely with the Assistant General Manager, as well as Corporate Sales and Marketing teams. This is a hands-on, working position, requiring active participation in events, guest interaction, and on-property programming.

Requirements

3–5 years of experience in hospitality, events, marketing, or sales preferred
Strong communication and interpersonal skills
Experience with social media, content creation, and basic marketing tools
Highly organized with the ability to manage multiple responsibilities
Comfortable engaging with guests, leading activities, and networking within the community
Self-motivated with the ability to work independently and as part of a team
This position requires a flexible schedule, including evenings, weekends, and holidays
Schedule will vary based on event programming, business demand, and seasonal needs
Must be able to actively participate in and lead events and activities
Regular interaction with guests, team members, and community partners is required
Role requires periods of standing, walking, and working outdoors in various weather conditions

Responsibilities

Collaborate with property leadership to develop, plan, and execute a calendar of on-brand activities and events for both adults and children.
Actively host, lead, and participate in scheduled activities and events.
Ensure events are well-organized, engaging, and aligned with CRR brand standards.
Maintain flexibility to work evenings, weekends, and holidays as required by programming needs.
Contribute to overall guest satisfaction, engagement, and positive guest reviews.
Manage property-level marketing efforts.
Create and distribute marketing materials including flyers, activity calendars, newsletters, and digital content.
Oversee and maintain property social media platforms, ensuring consistent, engaging, and on-brand messaging.
Update and maintain the property app with current events, activities, and promotions.
Capture on-site content (photos, videos, testimonials) to support marketing and brand storytelling.
Support property-level sales initiatives through prospecting and relationship development.
Conduct site tours, assist with guest, and group inquiries.
Perform sales calls and follow-up communication with potential guests and organizations.
Engage with local organizations including Chamber of Commerce, tourism partners, and community groups.
Identify and pursue opportunities with rally groups, corporate housing, and long-term guests.
Assist in generating leads and supporting conversion efforts to drive occupancy and revenue.
Work collaboratively with the General Manager, Assistant General Manager, and Corporate Sales & Marketing teams to execute sales and marketing campaigns.
Support initiatives designed to increase brand awareness, bookings, and guest engagement.
Research local competitors (comp set) to identify opportunities and market trends.
Conduct site visits and gather insights on pricing, offerings, and positioning.
Collaborate with leadership to review pricing and ensure the property remains competitively positioned.