Arlington Guest Experience Intern, 2026 Season

Penske Entertainment • Arlington, TX

11d • Onsite

About The Position

As a Guest Experience Intern, you will support guest-facing operations for the inaugural Grand Prix of Arlington. You’ll assist with staff training, ensure guest services are efficiently deployed during race week, help implement wayfinding plans and event setup, and manage key administrative tasks such as credentials, parking, and event collateral. In this role, you’ll be an important part of delivering top-tier experiences to fans, partners, and teams across the motorsports world. You’ll take ownership of key responsibilities, collaborate across departments, and bring energy and innovation to a fast-paced environment. The Grand Prix of Arlington is a joint venture (JV) project between the Dallas Cowboys and REV, the official entertainment partner of the Texas Rangers.

Requirements

• Strong interest in guest experience, event operations, and venue logistics
• Friendly, professional, and service-oriented approach
• Ability to build positive working relationships
• Strong listening skills with the ability to follow verbal and written direction
• Ability to quickly process and react to challenges with minimal supervision
• Innovative, self-driven, and persistent problem-solver
• Strong verbal/written communication and advanced computer skills
• Effective interpersonal and leadership traits
• Strong communication and collaboration skills
• A proactive, flexible mindset and commitment to excellence
• Passion for creating memorable experiences
• Cultural competence and the ability to thrive in a diverse environment
• Alignment with Penske Entertainment’s core values and standards
• Currently pursuing an undergraduate or graduate degree from an accredited college or university
• Ability to lift up to 50 lbs
• Extended periods of standing or walking, and working outdoors
• Comfort working indoors/outdoors and around event noise
• Must have the stamina to work long hours and must be willing to work an irregular schedule, which will include weekends or evenings.

Nice To Haves

• Experience with Canva or other design software preferred.

Responsibilities

• Work closely with Event & Logistics Manager on all training materials and sessions for guest services staff alongside our JV partners.
• Ensure the efficiency of guest services deployment during and leading up to the event – ensuring that all areas are properly staffed and operating as planned.
• Assist with overall deployment of wayfinding plan; including creation of routing maps, diagrams, and other documents.
• Manage facility set-up and tear-down operations that include bike rack placement, signage, and other event needs
• Provide administrative support to Event & Logistics Manager – specifically when it comes to processing and tracking all insurance certificates and the credential process.
• Assist with creation of Information Binders and other event collateral.
• Efficiently process parking and credential requests to appropriate parties.
• Actively participate in the creation and deployment of credential boards around the venue.
• Support additional GPA staff in other departments on an as needed basis
• Other duties as assigned.

Benefits

• Behind-the-scenes access to the inaugural Grand Prix of Arlington and the opportunity to both contribute to the event’s success and serve as an event ambassador.
• Exposure to large-scale logistics and production, including venue setup, vendor coordination, and race-weekend operations.
• Networking opportunities with industry professionals, partners, and event staff.

What This Job Offers

• Career Level: Intern