Guest Experience (GX) Scheduling Manager

Hollywood Park Management Company.•Inglewood, CA

About The Position

Hollywood Park, a near 300-acre sports and entertainment destination, is being developed by Los Angeles Rams Owner/Chairman E. Stanley Kroenke with the 70,000-seat SoFi Stadium as its centerpiece. Hollywood Park is the largest urban mixed-use mega development under construction in the Western United States. When complete, Hollywood Park will have up to 2,500 residences, a hotel, a retail district reaching up to 890,000 square feet, up to 5 million square feet of office space, and more than 25-acres of public parks and open space. Home to the Los Angeles Chargers and Super Bowl LVI Champion Los Angeles Rams, SoFi Stadium is the host of world-renowned sporting events, including Super Bowl LVI in 2022, College Football Playoff National Championship game 2023, WrestleMania 2023, World Cup 2026, and the Opening and Closing Ceremonies of the Olympics in 2028. Adjacent to the stadium and under the same roof canopy is a 2.5-acre open-air plaza, American Airlines Plaza, and the 6,000-seat YouTube Theater. YouTube Theater is an intimate venue, making it the perfect place for concerts, comedy, awards shows, esports competitions, community gatherings, conferences and more. Culture Hollywood Park is being brought to life by a deeply experienced team of creative forward-thinkers. The project is a celebration of all that Los Angeles has to offer. We are inspired by our diverse Inglewood community as a place for the community to be, to see and to connect. Hollywood Park is committed to building and maintaining a workplace that celebrates the diversity of our team members, allowing them to bring their authentic selves to work every day. At the heart of Hollywood Park, lies our dedication to our purpose, promise, and commitments. Our PURPOSE is creating extraordinary experiences, one moment at a time. Our PROMISE is to be an iconic destination that celebrates our diverse and vibrant community. We promise to exceed expectations while cultivating a fun and safe experience where lasting memories are made. Our COMMITMENTS are outlined by S.T.A.R.S. Our S.T.A.R.S . commitments are enabled by five foundational principles: Start with Care – create a lasting impact through genuine care Thrive as a Team – create an environment of collaboration and encouragement Anticipate Unspoken Needs – be proactive in delivering extraordinary service and support others Resolve with Respect – treat others with empathy, patience, and kindness Safety Always – maintain a safe and secure environment As the Scheduling Manager You Will Reporting to the Sr. Director, Guest Experience, you will support scheduling logistics and planning for the GX department employees.

Requirements

Working extensive experience with day-to-day timekeeping and scheduling operations.
Knowledge of California Wage and Hour laws.
Ability to work nights, weekends and holidays during event and non-event days.
Proficiency with ABI, Paycor or other time & attendance systems.
Curiosity and ability to investigate and resolve complex scheduling issues.
Excellent communication and problem-solving skills.
Proficient in MS Office and/or Google applications.

Nice To Haves

Venue experience is a plus.

Responsibilities

Utilize workforce forecasting models to anticipate peak periods and guest service 'hot zones,' proactively adjusting scheduling templates to ensure 100% coverage of critical safety and service positions during high-volume events.
Create and maintain part-time GX employee schedules, considering availability, and business needs.
Manage and enforce the department’s time and attendance policy, serving as the lead for disciplinary actions regarding time infractions, shift abandonment, and chronic tardiness.
Review, reconcile and approve employee timecards in ABI and Paycor.
Communicate schedules and changes to employees, providing clear instructions and timely responses to all inquiries.
Facilitate employee shift change requests, scheduling conflicts, and other scheduling-related issues.
Maintain employee time records to ensure California meal-break and rest-period compliance and accurate overtime calculations.
Monitor event day deployment.
Oversee the departmental process of time-off requests, availability changes, and shift swaps, to reduce coverage gaps and unauthorized overtime in ABI.
On-site, event day presence may be required.