Manager Guest Experience
About The Position
We are seeking an experienced and guest‑focused Guest Experience Manager to support the Front Desk Director in all areas of front office operations. This role plays a key part in creating exceptional guest experiences, maximizing operational resources, and upholding our “Spirit of Service” culture for owners, guests, and team members. The ideal candidate is passionate about hospitality, proactive in problem‑solving, and skilled at coordinating across departments to ensure seamless service delivery. Here's why you'll love it here! We offer an excellent benefits package to our full-time Team Members that include: HGV provides access to outstanding Team Member benefits, discount travel programs and much more! Join HGV to access these premier benefit programs today! HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we’ve received is the continued loyalty of our Owners, Members and Guests. We’ve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.
Responsibilities
- Serve as a front‑of‑house ambassador, delivering warm, attentive, and personalized service to all guests upon arrival and throughout their stay.
- Assist with room blocking, special requests, and proactive issue resolution at the point of contact.
- Act as the primary liaison between guests, internal departments, and external partners to ensure efficient and clear communication.
- Elevate the experience for Japanese guests by coordinating cultural activities, social events, and service offerings with sensitivity and personalized attention.
- Support the Resort Leadership Team in improving workflows, enhancing service processes, and sustaining exceptional operational standards.
- Provide flexible support across the Front Office as business needs arise.
- Perform other related duties as assigned.
Benefits
- Salary range: $60,000-$70,000
- Medical, Dental, and Vision insurance from Day One
- Financial Wellness - 401k plan with company match, Life insurance, Company stock purchase program
- Generous Paid Time Off Program
- Paid Sick Days
- Team Member Recognition and numerous learning and advancement opportunities
- discount travel programs
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
