Guest Experience Floor Supervisor (Full-Time)

Frost Science • Miami, FL

3d • $18 • Onsite

About The Position

The Phillip and Patricia Frost Museum of Science is seeking a full-time non-exempt Guest Experience Supervisor to support the Guest Experience Management team. The Guest Experience Supervisor must embrace and model outstanding customer service, run efficient business operations and develop high employee morale for the Guest Experience team members. This position assists with the daily operations of the museum, supporting the Guest Experience Management team to ensure consistent high standards of customer service, and performs essential duties to support the team. Responsible for assisting in scheduling floor coverage for a team of 45+ employees in a 365-day operation, the Guest Experience Supervisor will provide consistent staff support working within budgetary guidelines. Works with managers of other teams to provide maximum support of all staff and volunteers. Responsible for supporting floor operations as necessary, including exhibit and sales floor coverage.Communicates effectively with other Guest Experience Managers, Membership, Retail, Food Service, Security and Facilities personnel to provide consistent coverage and smooth operations.

Requirements

• Associates or bachelors degree, or 1-3 years of comparable experience in a hospitality/attraction environment
• Experience with scheduling software programs; Microsoft Office and Excel
• Must present a mature, professional appearance with strong verbal communication skills
• Must have the ability to maintain and project a calm, outward demeanor under stressful situations
• Must demonstrate attention to detail in all matters
• Must be able to enforce company safety policies
• Ability to work evenings, holidays and weekends as scheduled
• Oversee and assist with floor operations as needed or in the Managers absence
• Fluency in English language (oral and written) required

Nice To Haves

• oral fluency in Spanish strongly preferred

Responsibilities

• Responds immediately to all guest complaints and issues using best judgment to resolve.
• Monitor team performance, reporting any issues that arise during the shift to management.
• Assists with training new staff.
• Responsible for assisting in weekly preparation of guest experience team schedules, including special events scheduling; ensures that schedules are prepared accurately and on a timely basis.
• Maintains accurate records for employees in regard to attendance, approving requests for time off, shift trades and drops.
• Provides additional guest experience floor support (both front of the house and back of the house) as needed.
• Act as sales lead for guest experience team.
• Assists with enforcing company safety policies
• Other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree