Guest Experience Coordinator - Twin Farms
About The Position
As a Forbes Five-Star Relais & Châteaux property, Twin Farms is dedicated to delivering unparalleled, highly personalized service to every guest. The Guest Experience Coordinator plays a vital role as a front-line ambassador for the property, ensuring that every guest feels genuinely welcomed and consistently cared for throughout their stay. In this multifaceted, guest-facing position, the Guest Experience Coordinator collaborates closely with departments across the estate to seamlessly orchestrate arrivals, fulfill guest requests, and provide intuitive, discreet service that reflects the highest standards of luxury hospitality. Every guest journey is unique—your role is to anticipate needs, personalize experiences, and ensure that no detail is overlooked.
Requirements
- Valid driver’s license with a clean driving record
- High School diploma or equivalent required
- Demonstrates an unwavering commitment to guest privacy, service excellence, and attention to detail
- Naturally proactive, gracious under pressure, and skilled at balancing multiple priorities
- Exceptional verbal and written communication; can adapt tone and approach to varied guest and team interactions
- Ability to complete tasks thoroughly and independently, with reliable follow-through
- Comfortable lifting loads up to 25 lbs regularly and up to 40 lbs occasionally
- Sound judgment and ability to make thoughtful decisions aligned with safety, service, and guest satisfaction
- Familiarity with basic vehicle operation and safe driving protocols
- Flexible with scheduling, including early mornings, evenings, weekends, and holiday periods
Nice To Haves
- Prior experience in luxury hospitality, concierge services, or guest-facing roles preferred
Responsibilities
- Greet and welcome guests upon arrival with warmth, professionalism, and grace
- Serve as a primary liaison between guests and all departments, ensuring timely and accurate communication
- Coordinate check-in, in-room orientation, and on-property experiences tailored to each guest’s preferences
- Respond promptly and thoughtfully to guest inquiries, requests, or concerns
- Assist with logistics such as transportation, luggage handling, and guest room readiness
- Maintain up-to-date knowledge of all Twin Farms offerings, services, and guest itineraries
- Support the team in ensuring all guests depart with a sense of delight and lasting connection
Benefits
- Health, dental, and vision insurance with employer contributions
- Complimentary life insurance
- 401(k) retirement plan with employer match
- Paid vacation, holidays, and sick time
- Employee Assistance Program (EAP) offering confidential support and resources
- Relocation and travel assistance for select roles
- Daily staff meal
- Training, professional development, and tuition assistance
- Competitive wages
- Employee referral bonuses
- Exclusive dining and lodging privileges
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
51-100 employees
