Guest Experience Coordinator

Victory World Church, Inc.•Atlanta, GA

70d

About The Position

PURPOSE Assist the Guest Experience Pastor by providing weekend service coordination and daily administrative support to the GE volunteer-based ministries. You are part one of one team taking ownership and responsibility for the care and keeping of this house. You stay willing and eager to serve in big and small ways, from welcoming guests to picking up trash.

Requirements

Bachelor’s Degree in Business Administration, Project management preferred
3+ years office experience preferred.
Volunteer experience as a team member or leader preferred.
Flexible schedule including some weekends and evenings.
Ability to work in a fast paced, team environment.
Reliable transportation.
An acceptance of, and commitment to Jesus Christ as Savior and Lord.
An understanding of the mission and purpose of Victory Church.
Acceptance and agreement of Victory Church’s CHECK values and staff commitments
Knowledge of both Mac environment and Microsoft Office 360 software.
Knowledge of Planning Center Online.
Knowledge of project management software experience

Responsibilities

Coordinate and schedule Pastor’s one-on-one meetings.
Process volunteer applications, schedule and facilitate leader and volunteer interviews, and run background checks for leaders.
Manage all GE ministry information for the church management database (Rock), Eventbright website, and Planning Center Online.
Develop metrics for the first-time guest re-engagement and support other ministries in developing effective follow-up processes.
Facilitate volunteer communication for team assignments, weekend services, and other events in both written/verbal communication and on PCO.
Assist GE Pastor with ensuring consistency in weekly systems and procedures by regularly meeting with team leaders and other volunteers.
Assist in overseeing all GE ministries withing the department (Café, Greeters, New Here, Parking Lot, Translation, Ushers)
Assist GE Pastor with streamlining all GE processes for Sunday services and in all other departments requiring host services (Childrens, Youth, Young Adults, special events for all Small Groups)
Assist GE Pastor with implementing the vision of GE with all necessary resources (training, manuals, and communications) with an emphasis on welcoming, informing, serving, and caring for each guest.
Establishing and implementing quality standards that create a healthy growing GE culture by recruiting, training, and developing volunteers.
Assist GE Pastor with recruiting and developing volunteers for GE leadership roles, and coordinating bi-annual one step conversations with those interested in leadership.
Assist GE Pastor with communicating with StratMark team to ensure that GE is in alignment with campus/global marketing initiatives.
Assist GE Pastor in creating structures of volunteer teams to assist the ministry and partner with individuals and small groups.
Work with the IT Department to develop new and improved methods of maximizing reporting.
Coordinate with the central team for any pop-up sales or Victory sponsored merchandise, and communicate desired inventory specific to the campus or ministry.
Attend weekly service flow meetings and communicate weekly service details to staff.
Prepare weekend attendance report and submit to the SET.
Perform other duties as assigned.