Guest Experience Coordinator

Legends • Fort Lauderdale, FL

69d • Onsite

About The Position

The Guest Experience Coordinator supports the overall success of events by ensuring a safe, comfortable, and memorable experience for all guests. This role involves coordinating daily operations within the Guest Experience department, including administrative support, and equipment management. The coordinator serves as a key point of contact for guests and staff, helping to maintain high service standards before, during, and after events.

Requirements

• High School Diploma or GED.
• Or equivalent combination of education and experience.
• A minimum of 1-3 year of related work experience.
• Prior experience working in a fast-paced environment, demonstrating an ability to work under pressure, multi-task, recognize problems and find solutions.
• Strong verbal and written communication skills.
• Excellent organization, customer service, and interpersonal skills.
• Ability to exercise good judgment, initiative, and professionalism.
• Collaborative mindset and willingness to learn and take direction.
• Proficiency in English (verbal and written); Spanish or Creole fluency highly valued.
• Proficiency in standard office equipment and Microsoft Office Suite (Outlook, Windows, Excel, Word, PowerPoint, TEAMS).
• Ability to work extended or irregular hours, including nights, weekends, and holidays as needed.
• Ability to stand and walk for long periods and lift or move items up to 10 lbs.
• Comfort working in environments with moderate noise levels.
• Regular use of hands and eyes for repetitive tasks and communication devices.

Nice To Haves

• Similar experience in convention centers, hotels, and F&B facility a plus.
• Spanish or Creole fluency highly valued.

Responsibilities

• Implement the Broward County Convention Center Experience Program to uphold a high level of guest satisfaction.
• Greet and serve as the primary point of contact for venue guests, ensuring professional and courteous service.
• Answer and direct phone calls, responding to inquiries promptly and accurately.
• Address guest concerns and complaints in a timely, professional manner to maintain positive public relations.
• Monitor and manage large crowds during events, anticipating potential issues and offering proactive solutions.
• Assist guests with special needs, ensuring ADA compliance and managing Sunflower Room services as required.
• Communicate effectively with past, current, and prospective guests via phone and email.
• Other duties as assigned.

What This Job Offers

• Career Level: Entry Level
• Industry: Food Services and Drinking Places
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees