NYC - Guest Experience Associate

Museum of Sex•New York, NY

30d•$18•Onsite

About The Position

The Guest Experience Team operates the amusements and attractions, assists with crowd management and provides enthusiastic customer service across the entire museum. Teamwork is a staple throughout our entire operation. Guest Experience (GE) Associates work closely with other departments’ staff to create an unforgettable experience for all museum visitors. GE Associates are managed by a team of Supervisors - all reporting to the Location Manager. We believe in fostering our staff’s abilities to learn and grow on the job. This is a great role to start your career and develop your workplace skills.

Requirements

You are passionate about providing an exemplary experience for guests.
You have an exuberant, outgoing personality and you are eager to engage guests with a smile.
You have excellent communication skills, and the ability to speak and connect to people of all kinds.
You are a dependable and friendly individual that enjoys working with a team.
You thrive working in a fast-paced, dynamic environment.
You have the ability to work nights, weekends, and some holidays.
Pertinent backgrounds include: Theater and other forms of Entertainment, Events, Hospitality, Customer Service, and Nightlife.
Strong interpersonal skills and the ability to communicate effectively and clearly in stressful situations and maintain a calm demeanor.
Must be a true self-starter and able to execute assignments independently.
Strong work ethic and ability to work effectively as part of a team.
High level of integrity and dependability with a strong sense of urgency and results-orientation.
Employment is contingent upon a satisfactory background check, conducted after an offer has been accepted and prior to the start date.

Nice To Haves

Multilingual is a plus!

Responsibilities

GE Associates provide exceptional customer service throughout the museum, especially with visitors in the SuperFunLand amusements and attractions.
This position is the first point of contact for visitors and customers, and (within given authority) must meet and exceed the expectations of all guests and meet or exceed service targets.
GE Associates may also be called upon to assist staff and visitors with sales of tickets and gift shop merchandise.
Greet and assist all museum guests; effectively handle questions, sales, service, and payments for a variety of museum attractions, amusements, and products in accordance with established museum policies and procedures.
Use initiative and enthusiasm to create exceptional guest experiences.
Build sales using various techniques such as add-ons, substitutions, and active listening.
Maintain appearance and functionality of assigned areas: galleries, back-of-house facilities, store merchandise, collateral materials, guest queues, ticketing areas, and related spaces.
Be knowledgeable about the museum, its history, programs, and special events and effectively communicate this information to guests.
Facilitate internal communication, as needed, with critical support departments: Operations, HR, Administration, etc.
Maintain the ability to work nights and weekends and extended schedules during peak periods. Provide availability updates and changes when necessary.
Able to move from place to place which may include standing and/or walking for extended periods of time; lift and carry up to 30 pounds short distances.
Perform additional duties as required.