Guest Experience - Associate

SSA Group, LLC•Honolulu, HI

49d

About The Position

Guest Experience Associate Who are we: SSA Group works with zoos, aquariums, museums, and other cultural attractions on integrating dining, retail, admissions and more. We increase revenue opportunities for partners across the United States. With 50 years in the business, SSA has refined the basics while pioneering better ways forward. With pillars of focus like sustainability, inclusivity, and innovation, SSA is transforming the cultural attraction industry. SSA was built by families, for families, with a family’s sense of love and dedication. We don’t just rely on the best practices in our industry, we customize best practices for each partner to set the bar higher and higher, always. We do all we can to further the mission of our partners because their guests and the communities they serve, deserve it. Position Title: Guest Experience Associate Reports to: Guest Services Manager and Assistant Guest Services Manager.

Requirements

Goal-oriented and flexible to meet the needs of the operation. Demonstrates desire to help the team succeed.
Driven by cultural attractions and the environment they support.
People-person that is guest service oriented.
Comfortable in a sales role, meeting goals and supporting a driven & informed experience.
Individual who brings excitement and opportunity to engage with the team and guests.
Responsibly geared towards presenting a clean and welcome experience for guests through upholding sanitation requirements.
Promote an inclusive & supportive approach within the Brand team, with networking continuing at all units
Focuses on removing barriers and empowering growth and opportunity for team members at all levels
Leads by example through Sustainability/Conservation efforts; displays knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as necessary
Engages with SSA/Unit in driving community effort through engagement activities and focus. On opportunities of giving back

Nice To Haves

Cashier and cash handling experience a plus.

Responsibilities

Perform the steps of SSA EXTRA Guest Service to ensure a memorable experience for every guest and client.
Day-to-day functions of admissions and membership windows.
Drive ticket packages and membership growth through daily goals.
Maintain compliance with cash-handling procedures.
Perform their duties to the best of their abilities and promote an overall best guest experience.
Perform other tasks deemed necessary.
Maintain a clean, safe, and organized work environment.
Uphold and demonstrate a complete understanding of company policies and procedures.