Hallmark Visitors Center / Kaleidoscope Guest Experience Assistant (Full-time - Hallmark Headquarters)

Hallmark•Kansas City, MO

1d•Onsite

About The Position

For over 100 years, Hallmark has helped people connect and strengthen the relationships that matter most. Today, we’re building the next century of connection-blending the warmth of in-store experiences with the ease of digital innovation. We’re looking for empathetic learners, strategic thinkers, and enthusiastic visionaries from all backgrounds to help shape what’s next. If you’re ready to bring fresh ideas and energy, we’d love to have you on the team! At Hallmark, you’ll feel welcomed from day one, whether you’re remote, hybrid, or in-office. Our culture is rooted in care and inclusion. We celebrate diverse perspectives and actively seek out new voices-like yours-to help us grow and evolve. Let’s imagine the future of Hallmark together! What we do and how we do it The Hallmark Visitors Center (HVC) is a free exhibit space that shares the rich history and heartfelt mission of the Hallmark company. Next door is Kaleidoscope , a free hands-on art-making space for kids ages 5 – 12. Together, the two sites embody Hallmark’s commitment to helping people connect, communicate, and create. As a Guest Experience Assistant at the Hallmark Visitors Center and Kaleidoscope, you’ll bring our story and creativity to life. You’ll ensure every guest enjoys a memorable, high-quality experience that inspires them to engage with the Hallmark brand in fresh, meaningful, and delightful ways. You’ll also play a key role behind the scenes, helping create and expand engagement opportunities for guests, including the public, Hallmark employee groups, and our consumers. You’ll support the Hallmark Visitors Center’s exhibits, programs, and events, incorporating visitor feedback and leveraging insights about the company to best serve our audience. This is a full-time, Tuesday–Saturday position, ideal for someone who thrives in people-centered environments, loves storytelling through in-person experiences, and enjoys blending creativity with organization to support our team and make every visitor feel inspired and connected.

Requirements

High school diploma, GED, or equivalent.
Minimum of one year experience working in a public-facing role, such as hospitality or a museum, cultural, or educational setting.
Demonstrated experience working with elementary-age children in formal or informal educational environments.
Ability to stand and walk for up to 90 minutes and lift up to 25 pounds.

Nice To Haves

A bachelor’s degree in education, communications, museum studies, history, hospitality, or a related field.
Able to effectively communicate and engage with individuals and groups of all ages and backgrounds, creating welcoming and inclusive experiences.
Demonstrated experience engaging guests for a public organization or recognized brand, including leading programs and facilitating events.
Strong understanding of learning strategies employed in informal or untraditional educational settings.
Strong interpersonal, organizational, and creative problem-solving skills.
Comfortable working independently and as part of a team, and moving between the two with ease.

Responsibilities

Greet guests, set expectations and tone for their experiences, record attendance, and handle other visitor-service related tasks when working at HVC and Kaleidoscope front desks.
In the Kaleidoscope studio, introduce and facilitate hands-on creative experiences that encourage open-ended exploration and process-driven art making. Help with studio set-up and clean-up before and after art-making sessions.
In the Hallmark Visitors Center, share content and encourage engagement with exhibits and experiences throughout the space.
Support Gift Shop operations at the register and by restocking product during assigned HVC shifts.
Assist with tours, special programs, and employee events and receptions across both sites, as needed.
Collaborate with fellow team members to deliver exceptional guest experiences, always with a positive, friendly attitude and a strong commitment to Hallmark’s values of care and integrity.
Serve as a trusted point of contact for all aspects of the guest experience at both the Hallmark Visitors Center and Kaleidoscope, acting as a museum experience expert to enhance visitor engagement.
Work closely with the HVC internal team and collaborate with external partners such as Archives, Crown Center, and other related Hallmark departments as directed.
Collaborate and contribute to HVC social media by creating timely, relevant, and on-brand posts that reflect our mission and engage audiences.
Develop compelling content and curate interactive experiences that capture the spirit of each focal area—whether celebrating creativity, showcasing production processes, sharing behind-the-scenes brand moments, or highlighting Hallmark employees who shape our culture.