Guest Experience Assistant Manager

Dash In•White Plains, MD

About The Position

Join Dash In as our Guest Experience Manager in Waldorf, MD! Why You Should Join Dash In: At Dash In, we are proud to be Great Place to Work Certified™! As part of the Wills Group, we believe in putting our people first and investing in their growth and well-being. Here’s why you’ll love working with us: Benefits and Perks: Up to 5 weeks of paid time off, including 3 weeks of vacation, 6 days of sick leave, and 4 personal days. 8 paid holidays annually. 2 paid community service days each year. 100% tuition reimbursement. Affordable medical, dental, and vision plans, with an option for a health savings account. Paid Parental Leave. Pet insurance, basic life insurance, and short-term disability coverage. Employer 401(k) plan with up to 7% company match. Opportunities for advancement across the Mid-Atlantic region. Extensive training and management development programs. Discounted coffee and fountain beverages, plus discounts on fresh food and car washes. Are you ready to be part of a certified Great Place to Work™ that invests in your future and well-being? Apply today to join a company that supports your growth and encourages you to live life to the fullest! About Us: Dash In, a division of the Wills Group, is launching an exciting new concept focused on delivering exceptional guest experiences and high-quality food service. As a leading convenience brand, Dash In operates multiple revenue centers at over 60 locations, offering fuel, convenience products, prepared food service, and car washes. We are committed to creating a welcoming and efficient environment for our guests in a 24/7 retail setting. Job Purpose and Function: As the Guest Experience Manager, you’ll play a key role in leading our Front of House (FOH) team and ensuring smooth, 24/7 retail operations. You’ll collaborate with the Store Manager to build a high-performing team that delivers top-tier service. Your success will be measured by sales growth, customer feedback, brand standard adherence, and profitability metrics like inventory control, labor, and expense management.

Requirements

High school diploma or GED required; associate or bachelor's degree preferred.
3+ years of experience in operations, customer service, food service, or retail.
2+ years of leadership experience.
Ability to work a varied full-time schedule, including days, nights, weekends, and overnights.
Must be 18+ and authorized to work in the U.S., with a clean background check and drug screening.

Nice To Haves

Active ServSafe certification.
Strong organizational and problem-solving skills.
Familiarity with POS technology.
Excellent interpersonal and coaching abilities.
Detail-oriented with a focus on results and adaptability.

Responsibilities

Team Management: Assist in hiring, training, and developing a high-performing retail team.
Inventory: Manage product orders to drive sales and prevent loss or pilferage.
Brand Standards: Ensure a clean, safe facility and maintain high guest engagement.
Communication: Effectively communicate across all organizational levels.
Audit and Inspection: Meet or exceed expectations during third-party audits and inspections.
Leadership: Act as the Store Manager when needed.

Benefits

Up to 5 weeks of paid time off, including 3 weeks of vacation, 6 days of sick leave, and 4 personal days.
8 paid holidays annually.
2 paid community service days each year.
100% tuition reimbursement.
Affordable medical, dental, and vision plans, with an option for a health savings account.
Paid Parental Leave.
Pet insurance, basic life insurance, and short-term disability coverage.
Employer 401(k) plan with up to 7% company match.
Opportunities for advancement across the Mid-Atlantic region.
Extensive training and management development programs.
Discounted coffee and fountain beverages, plus discounts on fresh food and car washes.