Guest Experience Assistant
About The Position
About the Role: The Guest Experience department is seeking a Guest Experience Assistant for the 2026 season at Oracle Park. This part-time, front office role is seasonal and offers a behind-the-scenes look at Major League ballpark operations—from first pitch preparation to post-game wrap-up, and more. You'll work across Ballpark Operations and collaborate with multiple Giants departments while directly supporting our event staff team in delivering exceptional experiences for fans. This hands-on position combines administrative support, operational coordination, and guest interaction. You'll contribute to the systems and processes that help our Guest Services team of 500+ team members serve thousands of guests per event. You are excited about this opportunity because you will… ● Manage inventory control and distribution of supplies and equipment for event staff ● Learn and operate our Incident Tracking System (24/7 Software) to log and monitor guest issues ● Support Lost and Found program operations, including tracking, storage, and guest communications ● Assist with Wardrobe operations for Guest Services team members (uniform distribution, inventory support) ● Maintain departmental files, correspondence, and documentation ● Update tracking spreadsheets for incidents, inventory, and staffing ● Help train event staff on procedures and complete required documentation ● Respond to guest inquiries at the Guest Services Desk during games and events ● Support department initiatives that improve guest experience and operational efficiency ● Contribute to pre-season preparation and post-season analysis We’re Excited About You Because you are a… ● Collaborative team player who builds positive relationships ● Proactive problem-solver who anticipates needs ● Adaptable and solution-focused under pressure ● Passionate about sports, events, and creating memorable guest experiences
Requirements
- Previous experience in event operations, venue management, or customer service preferred
- Proficiency in MS Office (Outlook, Excel, Word) and Google Suite
- Excellent written and verbal communication skills
- Strong organizational abilities with attention to detail
- Comfort with multitasking in a fast-paced, dynamic environment
- Discretion in handling sensitive or confidential information
- Must be available 20 to 35 hours/week, with general alignment to the baseball game schedule including nights and weekends. Season runs approximately [March/April through September/October, extended for playoffs]
- Flexibility required for schedule changes based on game times and special events
- Ability to stand and walk for extended periods
- Occasional lifting up to [25-50] pounds
- Comfortable working in indoor and outdoor environments
Responsibilities
- Manage inventory control and distribution of supplies and equipment for event staff
- Learn and operate our Incident Tracking System (24/7 Software) to log and monitor guest issues
- Support Lost and Found program operations, including tracking, storage, and guest communications
- Assist with Wardrobe operations for Guest Services team members (uniform distribution, inventory support)
- Maintain departmental files, correspondence, and documentation
- Update tracking spreadsheets for incidents, inventory, and staffing
- Help train event staff on procedures and complete required documentation
- Respond to guest inquiries at the Guest Services Desk during games and events
- Support department initiatives that improve guest experience and operational efficiency
- Contribute to pre-season preparation and post-season analysis
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
