Guest Experience Assistant Manager

Dash In • Ashland, VA

8d

About The Position

As the Guest Experience Manager, you’ll play a key role in leading our Front of House (FOH) team and ensuring smooth, 24/7 retail operations. You’ll collaborate with the Store Manager to build a high-performing team that delivers top-tier service. Your success will be measured by sales growth, customer feedback, brand standard adherence, and profitability metrics like inventory control, labor, and expense management.

Requirements

• High school diploma or GED required; associate or bachelor's degree preferred.
• 3+ years of experience in operations, customer service, food service, or retail.
• 2+ years of leadership experience.
• Ability to work a varied full-time schedule, including days, nights, weekends, and overnights.
• Must be 18+ and authorized to work in the U.S., with a clean background check and drug screening.

Nice To Haves

• Active ServSafe certification.
• Strong organizational and problem-solving skills.
• Familiarity with POS technology.
• Excellent interpersonal and coaching abilities.
• Detail-oriented with a focus on results and adaptability.

Responsibilities

• Team Management: Assist in hiring, training, and developing a high-performing retail team.
• Inventory: Manage product orders to drive sales and prevent loss or pilferage.
• Brand Standards: Ensure a clean, safe facility and maintain high guest engagement.
• Communication: Effectively communicate across all organizational levels.
• Audit and Inspection: Meet or exceed expectations during third-party audits and inspections.
• Leadership: Act as the Store Manager when needed.

Benefits

• Up to 5 weeks of paid time off, including 3 weeks of vacation, 6 days of sick leave, and 4 personal days.
• 8 paid holidays annually.
• 2 paid community service days each year.
• 100% tuition reimbursement.
• Affordable medical, dental, and vision plans, with an option for a health savings account.
• Paid Parental Leave.
• Pet insurance, basic life insurance, and short-term disability coverage.
• Employer 401(k) plan with up to 7% company match.
• Opportunities for advancement across the Mid-Atlantic region.
• Extensive training and management development programs.
• Free coffee and fountain beverages, plus discounts on fresh food and car washes.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 251-500 employees