Guest Experience Manager

Pursuit • Seward, AK

12d • $78,000 - $82,000 • Onsite

About The Position

Helping to create iconic, inspiring, and unforgettable guest experiences by leading our team of hospitality professionals at Kenai Fjords Tours!

Requirements

• Previous supervisory or management experience in hospitality, tourism, or retail operations required
• Strong leadership and team-building skills with the ability to inspire and motivate others
• Excellent organizational, problem-solving, and time-management abilities
• Knowledge of guest services, sales, and brand standards preferred
• Strong communication and interpersonal skills with a focus on guest satisfaction
• Ability to remain flexible, proactive, and positive under pressure
• Willingness to work varied shifts, including weekends and holidays
• Commitment to Safety First and to Pursuit’s service standards

Nice To Haves

• Knowledge of guest services, sales, and brand standards preferred

Responsibilities

• Oversee all customer-facing operations at the front desk, in transportation, and in the gift shop at Kenai Fjords Tours
• Lead and manage a team of approximately 25 employees in guest-facing roles
• Manage daily workflows, scheduling, and operational priorities for all guest-facing departments
• Serve as the main point of contact for guest issues, resolving concerns promptly and professionally
• Ensure brand and sales standards are consistently met across all guest touchpoints
• Assist with hiring, onboarding, training, coaching, mentoring, and evaluating employees
• Develop and maintain a strong team culture, encouraging collaboration and continuous improvement
• Deliver consistently high-quality guest service, ensuring a positive and memorable experience

Benefits

• medical
• vision
• dental
• 401K with employer match
• Opportunities for career growth or future work at other Pursuit locations
• Access to one of the world’s most beautiful and iconic National Parks

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 251-500 employees