Guest Experience Agent

Buff City Soap Franchising LLC • Dallas, TX

2d

About The Position

At Buff City Soap, we’re on a mission to create delightfully clean products made with real ingredients you can pronounce. We believe every guest interaction is an opportunity to spread joy, and we’re looking for a Guest Experience Agent to help us do just that!

As the first point of contact for our guests online, you’ll play a key role in ensuring every interaction reflects the Buff City Soap brand. You’ll answer questions, resolve concerns, and deliver service that leaves guests smiling.

Requirements

• High School Diploma or GED required
• 1–5 years of guest service or customer support experience
• Exceptional communication skills—both written and interpersonal
• Ability to juggle multiple systems and tasks while staying organized
• Strong attention to detail and a service-first mindset

Responsibilities

• Be the friendly, knowledgeable voice of Buff City Soap across digital channels
• Help guests with product, promotion, and service questions
• Process orders, exchanges, and reships with care and accuracy
• Solve problems quickly—or escalate when needed—to keep guests happy
• Look for opportunities to “surprise and delight” our guests
• Collaborate with your teammates to create a consistent, joyful guest experience
• Represent our brand values with professionalism in every interaction

Benefits

• Opportunity to be part of a growing brand with a passionate community
• Employee discounts on Buff City Soap products
• Collaborative, fun, and supportive team culture

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED