Guest Experience Agent

Four Seasons Hotels and Resorts•Westlake Village, CA

1d•$23

About The Position

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: A southern California escape that embodies wellbeing. Set at the foothills of the Santa Monica Mountains between Malibu’s sunny beaches and Santa Barbara’s famous vines, our relaxed yet refined California hotel offers a family-friendly atmosphere and is home to the Center for Health & Wellbeing, a luxury destination for wellness. Come and redefine what it means to reinvigorate. About the role: Four Seasons Hotel Westlake Village is seeking a Guest Experience Agent who is passionate about delivering genuine, personalized service throughout every stage of the guest journey. This role supports pre-arrival preparation, in-stay engagement, and departure coordination while helping execute thoughtful activations and concierge services across the property. As a highly visible presence in guest areas, the Guest Experience Agent anticipates needs, collaborates across departments, and creates memorable experiences aligned with Four Seasons standards of authentic hospitality.

Requirements

High school diploma or equivalent preferred.
Previous customer-facing experience, preferably in a luxury setting or outlet.
Flexible schedule, including weekdays, weekends, evenings, and holidays.
Ability to stay organized and manage multiple tasks in a fast-paced environment.
Friendly, approachable, and comfortable speaking with guests of all ages with strong teamwork skills.
Ability to lift and carry up to 25 pounds safely and stand/walk for extended periods.
Successful candidate must possess legal work authorization in the United States

Responsibilities

Review daily arrivals and departures to ensure proper handling of VIP and return guests.
Update guest Golden Profiles with preferences and important details.
Follow up on VIP requests and preferences before arrival and during the stay.
Support concierge-related services, including guest inquiries, reservations, and itineraries.
Assist with guest outreach, including pre-arrival preparation, in-stay touchpoints, and departure coordination.
Collaborate with Rooms, Food & Beverage, Spa, and other departments to ensure seamless guest experiences.