Guest Engagement Associate
About The Position
The Virginia Museum of History & Culture (VMHC) seeks a qualified candidate for the position of Guest Engagement Associate, who has an authentic interest in the mission and work of the VMHC. Guest Engagement Associates serve as a part of the Education & Engagement Division and report directly to the Director of Guest Engagement. They are tasked with creating a welcoming environment for all Virginia Museum of History & Culture guests, while providing excellent customer service, accurate wayfinding information, and maintaining a friendly retail experience. In addition, qualified candidates will assist with digital outreach and on-site programming as needed.
Requirements
- Must be responsible, flexible, punctual, and able to work well under pressure
- Must possess excellent communication skills, knowledge of Microsoft Office, and an interest inVirginia history
- Physical requirements include standing for long periods of time, retrieving merchandise that can weigh up to 30 pounds, and the ability to work weekends, holidays, and select special events
- High School Diploma or Equivalent
Nice To Haves
- Retail and point of sale experience preferred
- Customer service experience preferred
Responsibilities
- Staff desks at museum entry points, assist guests with wayfinding and exploration, and provide excellent customer service to all guests
- Operate POS systems to process admission and retail sales, assist with visual merchandising, and maintain the appearance of the museum store
- Fulfill web and mail-order purchases and assist with digital outreach initiatives and on-site programming for students and adults
- Perform other duties as assigned
Benefits
- Leave, wellness and retirement benefits offered in accordance with company policy.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
