Guest Engagement Associate

Virginia Living Museum•Newport News, VA

9d•Onsite

About The Position

As the first point of contact for our guests, Guest Engagement Associates are responsible for enthusiastically welcoming our guests and assisting them with ticket and membership sales at the Front Desk and retail merchandise in the Museum Store. This position recognizes the capacity to achieve greater results by integrating skilled volunteers and leveraging their diverse knowledge and abilities. The position is under the direct supervision of the Guest Engagement Manager.

Requirements

High School graduate or equivalent
Outgoing, friendly, service oriented. Able to communicate enthusiasm for the museum and its programs
Must be bondable
Must have a professional appearance
Exceptional communication skills. Must be tactful and display discernment and discretion
Must be able to remain calm in confrontational and crisis situations
Ability to gracefully handle multiple tasks simultaneously
Possess basic math skills and basic understanding of debits and credits
Basic computer skills and cash register experience helpful
Detail oriented. Must be able to recognize and function while dealing with several different types of memberships and ticket sales for a variety of events
First Aid certification or willingness and ability to be trained
Must be able to accurately and efficiently perform data entry and perform duties assigned to maintain the integrity of the museum’s database
Ability to work both weekend days & occasional evenings
Must be able to hear and speak clearly
Physical requirements include medium work, must be able to lift 40lbs
Must be able stand for extended periods of time and move about on foot to accomplish tasks
Must be able to stoop, kneel, crouch, crawl, reach, push, pull, lift, grasp, feel, and utilize repetitive motions
Perform activities such as: preparing and analyzing data, transcribing, operating & viewing a computer, and extensive reading

Responsibilities

Be a positive, enthusiastic representative of the Virginia Living Museum
Promote a guest-centric culture at the VLM
Welcome each guest to the museum and assists them with purchasing tickets, merchandise, memberships, and obtaining information. Provide resources such as, but not limited to, wheelchairs, strollers, and Braille guides as needed
Respond to emergency situations and requests for First Aide. Associates will respond by providing basic supplies or calling for professional help
Stay aware of all museum offerings in order to provide current and accurate information to guests
Answer incoming calls to the museum on a multi-line phone system, providing correct and current information in a helpful manner and routing calls to the proper departments as needed
Perform duties required to open and close the museum and Museum Store each day
Ensure that the Front Desk, Museum Store and Lobby are presentable to guests
Solicit guest feedback
Provide expert advice to management on improvements to the guest experience
Maximizes revenue and donations by selling membership, programs, retail products and asking for donations at point of sale
Obtain the cash drawer from the acting manager each da, responsible for all monies collected. The total cash/credits obtained must be reconciled with the amounts recorded in ALTRU and Lightspeed
Learn how to use, navigate, and input data in ALTRU and Lightspeed. The associate must also maintain the integrity of the database in ALTRU and Lightspeed
Restocks and organizes museum store inventory
Close down and ensures Museum is securely locked at the end of the day
Handle money is a safe manner
Stay aware as to what is happening in the lobby and responds to requests for assistance. Report any suspicious behavior to management ASAP
Provide support for urgent security issues such as lost children
Train and develops other associates and team members.
Other duties as assigned.