Guest Claims Specialist (Broomfield, CO, US)
About The Position
Our mission is to create the Experience of a Lifetime for our employees, so they can, in turn, create the Experience of a Lifetime for our guests. We own and operate the most renowned destination resorts in the world as well as regional and local ski areas outside major cities, and connect them all through one unrivaled network. We are looking for ambitious leaders, innovators and creators to join our talented team. If you're ready to pursue your fullest potential, we want to get to know you! Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first). Job Summary: The Guest Claim Specialist's primary responsibilities will be to assist the Litigation and Claims team and to investigate and manage guest claims, from inception through resolution. This includes General Liability (investigation and negotiation), document requests, document retention, reports to insurance, collaboration and support for ongoing litigation with legal teams (internal and external), and tracking of financials associated with the claims. We are looking for an individual that is passionate about the role, and wants to hone his or her investigation and negotiation skills in the recreation industry.
Requirements
- Minimum 3 years of civil claims litigation management and/or insurance claims experience
- Excellent communication skills and proficient in communicating clearly and concisely
- Ability to distill facts quickly and efficiently
- Experience managing complex processes and situations
- Must be proficient with MS Office Suite
- Self-motivated and highly organized
- Excellent time management skills - able to handle several tasks at any given time and meet deadlines
- Previous experience working with confidential and privileged information
- Proof of clear criminal record check
Nice To Haves
- Knowledge of ski area and hospitality operations a plus
- Second Language is an asset
Responsibilities
- Supports the Litigation and Claims Team to investigate, manage and evaluate all guest liability and property damage claims
- Resolve claims as appropriate, effectively balancing financial and guest service interests
- Work with legal counsel, claims representatives, Senior Leaders, and provincial government bodies regarding serious incidents and general liability claims
- Maintain procedures for release of confidential information to guests and legal representation
- Review and release guest injury reports for insurance purposes
- Work with Safety team to conduct area audits relevant to guest safety
- Compile reports, financial statistical information as required
- Work with Ski Patrol and Health & Safety to ensure guest incident investigations are conducted promptly and efficiently. Conduct follow up contact with guests making claims
- We are a company that works together and throughout the season you may be required to assist other departments as needed.
Benefits
- Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
- MORE employee discounts on lodging, food, gear, and mountain shuttles
- 401(k) Retirement Plan
- Employee Assistance Program
- Excellent training and professional development
- Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
- Free ski passes for dependents
- Critical Illness and Accident plans
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Accommodation
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
