Guest and Safety Specialist
About The Position
The Guest and Safety Specialist is a key ambassador of hospitality and security at the Chesapeake Bay Beach Club, ensuring every guest and team member experiences a welcoming and safe environment. This role blends exceptional customer service with vigilant safety awareness to uphold the Club’s high standards. Specialists work independently or collaboratively based on event and property needs, providing seamless guest experiences from arrival to departure. Core responsibilities include greeting and assisting guests, coordinating on-site transportation, and proactively maintaining safety, integrity, and overall guest satisfaction across the property.
Responsibilities
- Provide a warm, professional welcome and assist guests upon arrival to weddings, events, and property venues.
- Safely transport and escort guests between the Inn, event spaces, and parking areas, ensuring comfort and efficiency.
- Respond promptly and courteously to guest inquiries, requests, and concerns to deliver exceptional service.
- Monitor property grounds, buildings, and event areas to maintain a secure, orderly, and enjoyable environment.
- Identify and report safety hazards, security risks, and maintenance concerns to the appropriate departments.
- Assist with parking and crowd management during high-volume events to ensure smooth guest flow.
- Enforce venue policies with professionalism and discretion, preserving guest satisfaction and property standards.
- Maintain effective coordination with event management, operations teams, and local authorities as needed.
- Complete accurate, timely incident and activity reports in accordance with company procedures.
- Perform additional duties as assigned to uphold guest safety, service excellence, and overall event success.
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What This Job Offers
Job Type
Part-time
Education Level
No Education Listed
