Guest and Conference Services Coordinator

MSU Jobs•Starkville, MS

About The Position

The Guest and Conference Services Coordinator is responsible for the oversight of daily operations for the Butler Guest House to include 16 residence halls for summer camp seasons, and will coordinate a one-stop-shop experience for University conferencing, and assist with the administration and leadership of summer camps, conferences and guest housing operations. The position reports to the Director for Business Operations & Guest Services. Salary Grade : 13 Please see Staff Compensation Structure or Skilled Crafts and Service Maintenance Compensation Schedule for salary ranges. For salary grade UC, these positions are "Unclassified" and salary ranges are determined by the hiring department. Department Profile: The Department of Housing and Residence Life strives to create a "home away from home" where students are individually and collectively challenged and supported in the journey to become mature, contributing citizens in a global community. In support of the mission of Mississippi State University and the Division of Student Affairs, the Department of Housing and Residence Life cultivates an on-campus environment that promotes student success, engages students through intentional interactions, and challenges them to learn and grow beyond the classroom. https://www.housing.msstate.edu/

Requirements

Bachelor Degree
Customer Service Focus
1 year working knowledge of job skills aligned to job description

Nice To Haves

Three years of work experience with college student housing or higher education.
Demonstrated knowledge of project or event management.
Two years of work experience in Customer Service or related field.
Master’s degree in Customer Service Management or related discipline.
Demonstrated experience in supervision.

Responsibilities

Working knowledge of work processes and timelines associated with summer camps, conferences, and guest housing for effective response to guest concerns.
Manage and coordinate all activities of the university’s ten- room hotel.
Point of contact for university’s one-stop-shop conference including conference housing, individual conference arrangements for lodging, dining, parking & transit, recreation, and meeting spaces.
Oversight of summer conference housing program including marketing, scheduling, and public relations.
Coordinate on-call staff schedules, procedures, selecting, and hiring of summer conference staff, scheduling, assignments, and billing for guests and conferencing.
Develop and distribute a conference calendar.
In coordination with leadership team, administer and negotiate housing contracts, accept deposits and payments for conferences and/or guest services group.
Generate reporting for management team as requested.
Coordinate and maintain adequate internal controls for summer and guest services operations, including such items as keys, funds, and access cards.
Assist with budget preparation to include rates and fees for competitive equity.
Serve on departmental, divisional, and/or university-wide committees, as needed.
Active involvement with professional associations for professional development.
Perform related duties as assigned.