Guest Admissions

Pyramid Global Hospitality

47d•Onsite

About The Position

The Waterpark Guest Admissions is a client facing position that is responsible for welcoming guests and ensuring a smooth entry process at the facility. This role involves processing ticket sales, verifying passes, and providing information about the venue and its amenities. They are expected to address guest inquiries and resolve any entry-related issues with professionalism. Ensuring a positive first impression, the Guest Admission team plays a key role in delivering excellent customer service. Maintaining a clean and organized entrance area is also essential.

Requirements

Strong customer service and communication skills.
Basic math skills and handling POS transactions.
Ability to operate ticketing systems and other point-of-sale technology.
Friendly and professional demeanor.
Ability to work flexible hours, including weekends and holidays.

Nice To Haves

Previous experience in a guest-facing role is a plus.

Responsibilities

Oversees daily operation of the front desk area and maintains a welcoming presence as the “first impression” for many guests, fellow associates and vendors.
Maintains a welcoming presence to the property and in the front office area, especially when in view of guests.
Immediately acknowledge guests, requests, and questions.
Is neat and clean in appearance, wears proper uniform, name/ID badge, and correct department footwear.
Provides excellent customer service that “Is not just the best, but Legendary”.
Conduct themselves in a professional, courteous manner always.
Immediately addresses all guest requests and follows through to ensure resolution and 100% satisfaction.
Answer phone calls and assist guests with inquiries and general information.
Follows proper credit card handling procedures.
Accurately completes required paperwork and switch out procedures.
Completes ticket reconciliation and tracking form daily.
Practices excellent communication skills, shares information to other shifts and to management through use of the daily logbook or other approved channels.
Communicates all necessary information to current or future guests to ensure maximum satisfaction and revenue potential.
Has a thorough understanding of all systems used at the front office, including POS System, the phone system, and intercom and paging system.
Ensures the hotel equipment, such as fax machines, copiers and the PMS system are maintained properly and secured.
Has thorough understanding of all emergency plans, safety and operating procedures/standards-especially regarding handling guests and maintaining service if an emergency or other issue arises.
Well informed and confident in ability to appropriately handle missing child alert.