Guest Admissions Lead

Pyramid Global Hospitality

1d•$17 - $17

About The Position

Find your belonging by being a part of our supportive and collaborative work environment that encourages growth and fosters success. Join our Waterpark Team as a Guest Admissions Lead! Our employees are Experience Curators who are professional memory-makers, creating personalized guest experience from start to finish. Experience Curators craft meaningful, over-the-top experiences that wow our guests time after time. Our Vision for our team members: Be a part of the opening team of OKANA Resort & Indoor Waterpark, where your career aspirations meet a world-class destination Contribute to our distinctive atmosphere and foster your personal and professional growth An individual committed to creating exceptional guest experiences Be appreciated for what you bring to the team Learn and grow with a company that values its associates The Guest Admissions Lead supervises the curators responsible for admitting guests to the waterpark, offering a welcoming experience for all customers. This individual will oversee scheduling, making sure all shifts are covered and assist the leadership with training of newly hired curators. Flexibility in working hours, including weekends and holidays, is also essential.

Requirements

Strong customer service and communication skills.
Computer proficiency to work with the resorts POS system
Friendly and professional demeanor.
Ability to work flexible hours, including weekends and holidays.

Nice To Haves

Previous experience in a guest-facing role is a plus.

Responsibilities

Oversees daily operation of the front desk area and maintains a welcoming presence as the “first impression” for many guests, fellow associates and vendors.
Maintains a welcoming presence to the property and in the front office area, especially when in view of guests.
Immediately acknowledge guests, requests, and questions.
Is neat and clean in appearance, wears proper uniform, name/ID badge, and correct department footwear.
Provides excellent customer service that “Is not just the best, but Legendary”.
Conduct themselves in a professional, courteous manner always.
Immediately addresses all guest requests and follows through to ensure resolution and 100% satisfaction.
Answer phone calls and assist guests with inquiries and general information.
Follows proper credit card handling procedures.
Accurately completes required paperwork and switch out procedures.
Completes ticket reconciliation and tracking form daily.
Practices excellent communication skills, shares information to other shifts and to management through use of the daily logbook or other approved channels.
Communicates all necessary information to current or future guests to ensure maximum satisfaction and revenue potential.
Has a thorough understanding of all systems used at the front office, including POS System, the phone system, and intercom and paging system.
Ensures the hotel equipment, such as fax machines, copiers and the PMS system are maintained properly and secured.
Has thorough understanding of all emergency plans, safety and operating procedures/standards-especially regarding handling guests and maintaining service if an emergency or other issue arises.
Well informed and confident in ability to appropriately handle missing child alert.
Other duties as assigned by supervisor.