Guardianship Supervisor I

TX-HHSC-DSHS-DFPS • Dallas, TX

35d • Remote

About The Position

The Health and Human Services Commission (HHSC), Guardianship Services Program (GSP), Guardianship Supervisor works under the direct supervision of the State Office Regional Operations Manager. The Guardianship Supervisor has considerable latitude for the use of initiative and independent judgment. This position supervises a unit of Guardianship Specialists and administrative support staff responsible for providing guardianship services to eligible people. The Guardianship Supervisor plans and manages regional and unit operations; selects, oversees and develops staff; interprets program policies and procedures; provides quality assurance oversight; evaluates the regional guardianship unit’s operations performance; prepares reports and correspondence; makes presentations and participates in community awareness activities; responds to inquiries and concerns from persons under guardianship and/or their families which may include highly stressful and confrontational interactions. The Guardianship Supervisor provides guidance to employees in handling complex situations and issues related to guardianship. The Guardianship Supervisor interacts regularly with other state agencies, persons under guardianship, judges, attorneys, representatives from businesses and organizations, contractors, stakeholders, and the general public. This position is eligible for telework consistent with HHSC telework policy, which is subject to change. Employees may be required to work in the office one or more days a week. The selected candidate must have the ability to provide a reliable internet service in a home office location free from distractions and will provide the ability to ensure confidentiality of client and employee’s information. Why Work for HHSC? The Guardianship Services Program with HHSC is responsible for assessing elderly individuals and individuals with developmental/intellectual disabilities who have been abused, neglected, and/or exploited referred by DFPS and serving as the legal guardian when the person meets HHSC criteria. The HHSC GSP offers opportunities for professional growth and advancement through a career ladder. The career ladder provides a structured framework for advancement based on performance, skills, and experience. The HHSC GSP is not only a qualifying organization for the Service Loan Forgiveness Program, which forgives the remaining balance on college student Direct Loans after making 120 qualifying monthly payments, but also offers excellent health benefits, special discounts on many products and services through the Discount Purchase Program, a lifetime monthly retirement annuity as well as Texa$aver 401(k) and 457 Programs under the Employees Retirement System of Texas. An additional benefit you will receive is 12 days of paid annual leave, 12 sick days, and the potential to earn up to four days of administrative leave each year. Annual paid leave accrual increases as your tenure increases.

Requirements

• Knowledge of federal, state, and local laws, rules, and regulations pertaining to Guardianship services in the State of Texas;
• Knowledge of laws, rules, regulations, and policies surrounding Health and Human Services within the State of Texas;
• Skill in working directly with, and extensive knowledge of community services and resources for, the aged and/or disabled population;
• Ability to directly supervise professional, technical, and/or administrative support staff;
• Ability to conduct thorough and timely assessments, investigations, and administrative reviews;
• Ability to perform ongoing unit quality assurance and case reviews;
• Ability to testify in legal guardianship hearings of the court;
• Ability to communicate, both verbally and in writing, complex information to a multitude of internal and external stakeholders of various positions in hierarchy;
• Skill in utilizing a desktop/laptop computer, database systems, and all standard office equipment, as well as any Microsoft Office programs associated with a professional work environment;
• Ability to communicate, both verbally and in writing, complex information to a multitude of internal and external stakeholders of various positions in hierarchy;
• Ability to prepare professional documents, reports, and spreadsheets.
• To provide guardianship services in Texas, employees must meet and maintain all standards set by the Judicial Branch Certification Commission (JBCC) and become certified by the JBCC within the first year of employment.
• A valid driver's license appropriate for the vehicle, passenger or cargo load. Applicants must provide proof of their driver's license.

Responsibilities

• Manages unit operations to achieve program objectives for service delivery through routine and regular consultation with staff, including legal actions, casework activities, medical decisions, and estate and financial matters; and interprets policies, procedures, rules, regulations, standards, and state and federal laws relevant to guardianship to internal and external stakeholders.
• Plans and assigns the work of others; manages caseloads and conducts unit meetings; responsible for all personnel and performance-related tasks, including interviewing and selecting appropriate staff, providing opportunities for continual staff development, supervising staff through individual and group conferences, mentoring, training, and conducting regular performance evaluations.
• Monitors activities of staff through regular case reviews, quality assurance reviews, routine financial reviews of accounting records, and personal observation of staff to ensure quality and consistent application of program policy; and swiftly conducts thorough investigations of internal and/or external complaints in consultation with State Office management.
• Consults with internal and external stakeholders, including employees within other state agencies, consumers, judges, attorneys, representatives from businesses and organizations, contractors, stakeholders, and the general public according to policy.
• Monitors unit budgets and directly oversees the use of Guardianship Emergency Client Services funds, Travel Funds, administrative expenses and other expenditures; prepares and sends monthly expenditure reports to State Office.

Benefits

• excellent health benefits
• special discounts on many products and services through the Discount Purchase Program
• lifetime monthly retirement annuity as well as Texa$aver 401(k) and 457 Programs under the Employees Retirement System of Texas
• 12 days of paid annual leave, 12 sick days, and the potential to earn up to four days of administrative leave each year. Annual paid leave accrual increases as your tenure increases.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1,001-5,000 employees