GTM Operations, Strategy and Insights Lead

Thinkific

31d•Remote

About The Position

Thinkific is a learning commerce platform that helps learning businesses turn knowledge into impact. By bringing together community, courses, and content with commerce, we power transformative learning experiences that help businesses grow their revenue—and reach millions of learners around the world. We’re a team of 300+ Thinkers building products that matter. Every role at Thinkific contributes to raising the bar for online learning, supporting learning businesses, and creating real-world impact. You’ll work alongside curious, collaborative teammates who care deeply about what they build and who they build it for. We’re committed to a fair, inclusive, and human hiring experience. Our team is here to guide you every step of the way, so you always know what to expect! Are you driven by turning data into strategy and strategy into impact? We’re looking for a Strategy and Insights Lead to join us at Thinkific who will play a key role in providing analytics, reporting and insights across the go-to-market (GTM) organization. In this role, you will partner with Sales, Marketing, and Customer Success leadership to deliver actionable insights that improve decision-making, optimize performance, and drive revenue growth. You will report to and work closely with the VP of GTM Strategy and Operations to build reports, analyze trends, and support strategic projects with data-driven recommendations. This is a great opportunity for someone passionate about analytics and storytelling with data in a SaaS GTM context. The GTM Strategy & Operations team at Thinkific plays a critical role in enabling our Sales, Marketing, and Customer Success functions to operate and scale efficiently while enabling revenue growth.

Requirements

Bachelor’s degree in Business, Economics, Data Analytics, or a related field (or equivalent experience).
5+ of experience in a GTM analytics or business analyst role, ideally within a SaaS company. Experience in Consulting or Investment Banking is also a plus.
Strong proficiency with Excel/Google Sheets for analysis and modeling.
Experience with data visualization tools (e.g., Tableau, Looker, Power BI) to create compelling dashboards and reports.
Familiarity with CRM data (preferably Salesforce) and GTM performance metrics.
Excellent analytical and critical thinking skills, with the ability to translate complex data into clear insights.
Strong communication and presentation skills, with the ability to influence stakeholders through data storytelling.
Highly organized and detail-oriented, with the ability to juggle multiple requests and deadlines.
Loves to learn and grow. They’ve found (and keep looking for) ways to level up their skills in this field, whether that’s through formal education, gaining professional experience, or maybe even building their own business.
Knowledge of SaaS KPIs such as ARR, LTV, CAC, churn, and net retention.
Experience supporting GTM planning, revenue and sales forecasting, or segmentation initiatives.

Responsibilities

Build, maintain, and deliver dashboards and reports to track GTM performance metrics (e.g., pipeline health, conversion rates, customer retention, campaign ROI).
Translate raw data into meaningful insights and present findings to GTM leadership in a clear, actionable way.
Partner with Finance and Data teams to ensure alignment of GTM metrics with broader company reporting: validate assumptions, ensure consistency, and improve reporting methodologies.
Support forecasting and planning processes by providing historical trend analysis and scenario modeling
Collaborate with GTM Strategy and Operations leadership to provide inputs for quarterly and annual planning cycles and contribute to discussions with data-backed recommendations.
Conduct deep-dive analyses on key business questions (e.g., pipeline performance, customer journey analytics, marketing campaign effectiveness, account health).
Provide ad-hoc analytic support for Sales, Marketing, and Customer Success leadership.
Identify performance trends and surface insights that inform strategy and resource allocation.
Partner with Sales, Marketing, and Customer Success leaders to understand business challenges and provide analytical support.
Provide analytics support for GTM initiatives such as new market entry, pricing changes, or customer segmentation projects.
Track initiative impact and measure success against defined KPIs.

Benefits

An amazing team of talented, passionate, and kind Thinkers. Together, we’ve built an amazing, award-winning culture—we’re a Certified Great Place to Work and one of Canada’s Most Admired Corporate Cultures by Waterstone!
The chance to build, improve, and innovate on a platform that’s driving positive impact for thousands of businesses and millions of students around the world.
A competitive compensation package including base salary, equity, team-wide bonuses, and an Employee Share Purchase Plan.
Flexible Paid Time Off to maintain mental and physical health. Our team is encouraged to take a minimum 4 weeks of vacation, plus Thinker Holidays (extended long weekends in the summer) and time off for the December holiday season.
Health Benefits and Wellness: Comprehensive benefits starting on Day 1 include health, vision, and dental coverage for you and your family, $3,000 for mental health care, a short-term health plan, and an additional $900/year health or personal spending account. Plus, family friendly benefits include generous parental leave top-ups for up to 32 weeks, as well as fertility coverage and personalized return to work options.
3 Paid Volunteer Days each year to give back to your community and support the causes you care about.
Flexible Work. Choose to work from home from anywhere in Canada, at our Vancouver HQ, a co-working space, or anywhere there’s wifi for a change of scenery.
Learning & Growth. An annual $2,000 CAD Learn and Grow fund for conferences, seminars, or courses, plus training, mentorship, coaching, and internal promotion opportunities.
A home office setup so you’re ready to succeed with a company-owned Macbook Pro and a budget to order a desk, chair, or any accessories to help you work comfortably and productively.
A place where you can bring your whole self to work. We know that different perspectives lead to amazing ideas, more innovation, and, ultimately, our success as a company. We welcome applicants of all backgrounds, experiences, beliefs, identities, and statuses. Whoever you are—we can't wait to meet you!