GTM Operations Manager

Nitel•Philadelphia, PA

About The Position

The GTM Operations Manager plays a critical role in driving operational excellence and enabling revenue‐generating and partner teams to execute effectively. This role partners closely with Sales, Marketing, and other key partner teams to optimize go-to-market processes, manage strategic projects, and translate business needs into actionable insights. The ideal candidate combines analytical rigor, structured project management, and a deep understanding of GTM motions to streamline operations, improve performance, and support scalable growth.

Requirements

Must have 5-7 years of experience within a sales or marketing organization, with a specific focus on planning, operations, and analysis.
Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
Win as a team - make big things happen by working together and being open to new ideas.
Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Drive results and growth.
Respect and promote inclusion & diversity.
Do what's right for each other, our customers, investors and our communities.

Responsibilities

Optimize end-to-end GTM processes across sales, marketing, and other key partner teams to improve efficiency and alignment.
Build, maintain, and enhance GTM dashboards, reporting, and performance metrics to support data-driven decision-making.
Support annual and quarterly planning cycles, including capacity modeling, territory design, quota setting, and pipeline analysis.
Identify operational bottlenecks and recommend process improvements that increase velocity and reduce friction.
Lead and execute cross-functional projects from scoping to delivery, ensuring clear timelines, ownership, and communication.
Develop and maintain project plans, status updates, and risk mitigation strategies to keep initiatives on track.
Partner with stakeholders to ensure alignment, resolve issues, and drive project outcomes to completion.
Facilitate change management, training, and rollout of new tools, processes, or GTM programs.
Analyze complex business problems, synthesize findings, and provide actionable recommendations to leadership.
Translate stakeholder needs into detailed requirements and collaborate with technical teams to implement solutions.
Conduct root-cause analysis to understand performance trends and propose strategic improvements.
Develop insights that help shape GTM strategy, resource allocation, and operational roadmaps.
Consistent exercise of independent judgment and discretion in matters of significance.
Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
Other duties and responsibilities as assigned.