GTM CIO Autonomous IT Leader

ServiceNow • Santa Clara, CA

2d

About The Position

Overview We are seeking a visionary and execution-focused GTM Strategic Leader to drive transformative growth across our CIO solutions portfolio. This senior executive will blend strategic acumen with deep operational and practitioner experience, serving as a trusted advisor to our most senior customers and internal stakeholders. The ideal candidate is a proven operator with a strong bias for action, a track record of CXO-level engagement, and the ability to translate strategy into scalable, customer-centric execution.

Requirements

• 10+ years of experience in GTM strategy, business operations, or customer success, with at least 5 years in a senior leadership role.
• Proven track record of driving strategic initiatives and operational execution in complex, matrixed environments.
• Deep experience engaging with CXO-level stakeholders and influencing executive decision-making.
• Strong analytical, communication, and storytelling skills.
• Experience in SaaS, cloud, or enterprise technology preferred.

Nice To Haves

• MBA or equivalent advanced degree is a plus.

Responsibilities

• Define and lead the GTM strategy across CIO solutions, aligning with corporate objectives and market dynamics.
• Partner with product, marketing, sales, partner organization, and customer success to ensure cohesive execution and value delivery.
• Build and nurture executive-level relationships with strategic customers, acting as a trusted advisor and advocate.
• Champion customer-centricity across the organization, ensuring feedback loops inform product and GTM decisions.
• Drive cross-functional alignment and designing of GTM motions, including launch planning, enablement, and performance tracking.
• Establish and optimize operating models, governance frameworks, and KPIs to ensure accountability and impact.
• Stay ahead of market trends, competitive shifts, and emerging technologies to inform GTM strategy and positioning.
• Represent the company at industry events, panels, and executive forums.
• Lead and mentor a high-performing team of BU GTM strategists, practitioners and operators.
• Foster a culture of innovation, collaboration, and continuous improvement.

Benefits

• Executive-level visibility and impact.
• A dynamic, collaborative environment with top-tier talent.
• Competitive compensation and benefits.
• Opportunities for growth and leadership across the organization.
• For positions in this location, we offer a base pay of $202,500 - $364,500, plus equity (when applicable), variable/incentive compensation and benefits.
• Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure.
• Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location.
• We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.
• Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees