GSOC Supervisor
About The Position
A Global Security Operations Center (GSOC) Supervisor is responsible for overseeing the day-to-day operations of the GSOC, ensuring the effective use of technology, the team, and processes to provide proactive security monitoring, emergency response coordination, and critical event management. The GSOC Supervisor plays a pivotal role in maintaining operational efficiency, enhancing security protocols, and creating a culture of professionalism and exceptional customer service. This role requires leadership, decision-making under pressure, and collaboration with clients, security personnel, and emergency responders to protect people, assets, and operations.
Requirements
- 4+ years of experience in a GSOC, security operations center, emergency response, or related field, with 2+ years in a leadership or supervisory role.
- Strong understanding of security technology platforms, including video surveillance, access control, incident management, and communication tools.
- Ability to make critical decisions under pressure and manage high-stress situations effectively.
- Excellent communication and interpersonal skills, with the ability to provide clear guidance and direction to a team.
- Strong organizational skills, attention to detail, and the ability to multitask in a dynamic environment.
- Experience working with emergency responders, corporate security teams, and crisis management frameworks.
- Must pass a background check and drug screening upon the extension of a conditional employment offer.
- Ability to handle confidential information with discretion.
Responsibilities
- Be assigned to a fixed shift in our 24/7 operations center — Day (5:00 AM–1:30 PM), Swing (1:00 PM–9:30 PM), or Grave (9:00 PM–5:30 AM) — with flexibility based on the needs of the company.
- Lead by example - display the HiveWatch core principles of customer service and professionalism.
- Lead, mentor, and support GSOC Operators in executing their duties, ensuring adherence to best practices and standard operating procedures.
- Oversee security monitoring operations, which may include use of including video surveillance, access control systems, open-source intelligence gathering, and mass communication tools.
- Manage and coordinate response efforts during security incidents, emergencies, and crisis situations, providing clear guidance and decision-making support.
- Act as the primary point of escalation for critical incidents, ensuring appropriate response actions are taken and documented accurately.
- Facilitate effective communication between the GSOC, security teams, law enforcement, emergency responders, and key stakeholders.
- Conduct regular training, briefings, and performance evaluations for GSOC personnel to enhance operational capabilities and professional development.
- Maintain accurate and comprehensive records of incidents, communications, and security events in compliance with company policies and regulatory requirements.
- Identify operational gaps and recommend process improvements, leveraging technology and data analytics to enhance GSOC efficiency.
- Ensure compliance with HiveWatch policies, including confidentiality and data protection guidelines.
Benefits
- Comprehensive health coverage: medical, dental, vision, and life insurance
- Cutting-edge work in an emerging field with huge growth potential
- Competitive compensation packages designed to reward top talent
- A modern, newly renovated HQ right on Main Street in El Segundo, CA
- 401(k) with a 4% company match to help you invest in your future (match launches in 2026)
- Flexible paid time off so you can recharge when you need it
- Additional benefits include ClassPass credits and a discount on pet insurance
- A family-friendly, compassionate culture that values balance and belonging
- We encourage you to challenge the status quo, share your perspective, and leave fear at the (access-controlled) door.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
