Experienced GSOC Operator - Weekends Only

Securitas Inc. • Lehi, UT

31d • $25 • Onsite

About The Position

Securitas plays an essential role for our clients and in society. The SOC Operator position helps maintain a safe and secure environment for our clients by providing centrally managed law enforcement radio monitoring with event logging and recording, alarm monitoring of intrusion detection systems, and emergency dispatch, incident reporting and analysis, and remote alarm panel programming.

Requirements

• 21 years of age or older.
• High School Diploma, GED, OR ability to complete the GED program within 6 months.
• Standard computer / technology skills needed.
• Must be able to interact with a wide range of individuals in a professional manner.
• Must have great attention to detail and remain vigilant throughout shift.
• Must be able to respond to emergencies with rapid / effective judgment and use appropriate escalation.
• All candidates must be willing to participate in the Company's pre-employment screening process, including drug screen and background investigation.
• Must be fluent in English.
• Must have reliable transportation.
• Must come to work well rested and alert; on time and complete shift assignments (including overtime if assigned).
• Must have a neat, professional appearance and arrive at work dressed in complete and clean assigned uniform.
• Must a friendly and professional demeanor.
• Must be able to provide quality customer service.
• Must be a good communicator (both verbal and written) and be capable of handling typical and crisis situations both efficiently and effectively.
• Must understand and successfully execute post orders including enforcement of client and company policies, rules, and regulations.
• Must be able to successfully complete CPR, First Aid and AED training and certification.
• 1-2 years SOC / GSOC/ Customer Service Call Center experience.
• Dispatch and EMS Escalations, Awareness concerning Access Control Security Concepts.
• Leadership experience (accountability, SLA's, metric driven, and goal oriented).
• Must be resourceful, independent, and flexible to client / operational support engagements.
• Must have exposure to utilization directly over various security incident management tools i.e. alarm management, CCTV, geo-fencing applications, geo-political intel / risk intelligence applications etc.

Nice To Haves

• Conflict resolution and de-escalation skills a plus!!

Responsibilities

• Respond to all alarms, disturbances and incidents that may occur.
• Write reports, send emails, and keep up with day-to-day operations.
• Show and maintain proficiency with responding to medical incidents and CPR/AED.
• Patrol interior and exterior of the premises.
• Serve as a general security presence and visible deterrent to crime and client rule infractions.
• Detect suspicious activities and watch for criminal acts or client rule infractions at or near assigned post which may be a threat to the property, employees and visitors.
• Report all incidents, accidents, and/or medical emergencies to Leadership.
• Follows procedures to respond to emergencies and alarms, such as medical incident or bomb threats, or fire alarms or intrusion.
• Carry out specific tasks and duties of similar nature and scope as required for assigned site.

Benefits

• Medical, Dental, Vision, Life, AD&D, & Disability Insurance, Plus 401K Options.
• Virtual Medical Appointments With Telemedicine.
• Paid Time Off, Free Uniforms, Paid Training. & Weekly Pay!
• DailyPay Access Program NOW Available!!!
• Employee Assistance Program.
• Discounts On Childcare, Pet Daycare, Vehicles, Electronics, Cell Phone Plans, Travel & So Much More!

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Administrative and Support Services
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees