GSOC Operator (Flex Supervisor)

Allied Universal Security•San Mateo, CA

26d•$33 - $37

About The Position

Under the general direction of the GSOC Manager, serves as the Global Security Operations Center key Controller; actively engaged in six critical operational areas: Access Control, Fire & Life Safety Systems, HVAC & Environmental, Closed-Circuit Television (CCTV), Security Personnel, and Incident Intake & Documentation. The GSOC Operator also serves as the primary contact and liaison for monitoring Corporate Facilities and Retail Centers; responsible for analyzing incidents and providing immediate response to appropriate mitigation procedures while maintaining Business Continuity. The GSOC Operator directs Security Officers and Support Staff; providing critical information needed to respond to incidents, and bring closure in conjunction to pre-established policies, procedures, standards, and guidelines. Position requirements are provided below.

Requirements

Work experience equivalent to a BA/BS
2 - 5 years' experience working in a GSOC or similar experience
Analytical and report writing skills: MS Word, MS Excel.
Proven ability to operate efficiently and effectively in a high-pressure time sensitive environment.
Proven ability to research and consolidate information from different sources.
Ability to juggle multiple competing tasks and prioritizing accordingly.
Video Surveillance
Access Control Systems
Must have supervisor experience.

Responsibilities

Manage the end-to-end process for granting physical access to client facilities and restricted areas. Includes: interfacing with client associates via phone and email, granting and removing access within the client access control database, and troubleshooting access problems presented by the customer
Proactively monitor physical access and video surveillance alarms within the respective systems and be able to execute appropriate response standards in accordance with approved operating procedures.
Monitor and report after hours facilities power outages to the client.
Monitor and respond to facilities 911 and duress alerts in accordance with client procedures.
Train local client associates and receptionists on utilization of Duress panic buttons, and response.
Support internal investigations when requested by producing supporting access, and video evidence.
Creation and distribution of incident reports
Monitor Global incident alert tools, media, and additional platforms for events that impact or have the potential to impact Client facilities, operations, or associates.
Monitor phone and email communications from client associates reporting suspicious activities.
Create, disseminate, and archive all "Do Not Admit" DNA / "Be on the look-out" BOLO approved by client corporate security department.