GSE Operations Analyst

Walker & Dunlop•Bethesda, MD

4d•$65,000 - $75,000•Hybrid

About The Position

We are Walker & Dunlop. We are one of the largest providers of capital to the commercial real estate industry, enabling real estate owners and operators to bring their visions of communities — where people live, work, shop, and play — to life. We are committed to creating meaningful social, environmental, and economic change in our communities. Department Overview The Debt Operations department encompasses the Underwriting, Closing, Compliance, and Servicing teams, which collaborate closely to manage all credit and operational functions within W&D’s GSE lending platform. These teams are dedicated to processing client business with a high degree of efficiency and meticulous attention to detail while ensuring strict adherence to credit policies as well as all lender and investor requirements. GSE Operations is responsible for building and governing the operating platform that supports the firm’s GSE lending activities within Debt Operations. The department owns the operational framework across underwriting and closing, ensuring consistent, efficient, and compliant execution from origination through delivery. A core responsibility is identifying opportunities to improve efficiency, productivity, and testing the use of technology and innovation to streamline processes and support scalability. GSE Operations functions as the execution arm of the business focused on how work is delivered while partnering closely with Underwriting, Closing, Compliance, WDTech, and Servicing. Through standardized processes and structured feedback loops with Servicing, the department helps create a cohesive platform where portfolio insights inform front-end execution and reinforce long-term credit discipline. The Impact You Will Have The GSE Operations Analyst supports the design, execution, and continuous improvement of the GSE Operations platform. This role focuses on workflow analysis, technology support, data tracking, and change implementation across underwriting and closing operations. The Analyst reports to the VP of GSE Operations and works closely with Underwriting and Closing leaders, Technology, and Compliance to ensure processes are efficient, tools are accurate, and changes are implemented consistently.

Requirements

Bachelor’s degree in business, real estate, finance, accounting, or equivalent experience
1-2+ years of experience in GSE Underwriting or Closing is preferred
Experience in commercial real estate finance or related experience
Familiarity with compliance/audit processes and operational risk management
Must understand and objectively review Fannie Mae and Freddie Mac Guide changes
Ability to accurately and productively handle multiple tasks during time sensitive situations
Thorough knowledge of Excel
Proficiency in MS Outlook, PowerPoint, Adobe Acrobat and Word, and ability to learn Salesforce and other company software as needed
Excellent written and oral communication skills with team members, consultants, lenders, investors, and developers
Strong analytical and problem-solving skills with attention to detail; ability to identify and resolve issues
Maintain the strictest confidence when handling confidential and non-routine information and matters
Conform with and abide by all regulations, policies, work procedures, and instructions
Ability to show ownership of your work, take on challenges and acknowledge growth opportunities, and demonstrate patience when learning new processes
Motivated to take on challenges in a changing environment
Courtesy, respect, and thoughtfulness in teaming with colleagues and other stakeholders

Responsibilities

Calibrate and collaborate with GSE Operations Leadership to plan, prioritize, and execute departmental initiatives and projects
Coordinate with GSE Operations Leadership to review, update, and streamline processes and procedures
Work closely with GSE Operations Leadership to ensure all forms and documents are updated, organized, maintained, and easily accessible
Assist with developing training materials and resources
Ensure documents and resources in WDConnect are accurate and up to date
Support the maintenance and version control of the Sizer, templates, and other operational tools
Assist the Compliance team during internal and external audits, QC responses, and provide support for WD Compliance Committee tracking (Asana).
Assist the GSE Operations team in promoting the adoption and efficient use of technology platforms across Underwriting and Closing teams; identify opportunities to improve utilization and workflows
Assist in driving process consistency by monitoring adherence to P&Ps and by evaluating technology and tool usage; provide actionable feedback and recommendations
Assist in developing and implementing creative department personnel and data management processes, including sourcing technology options, and driving creative workflow solutions
Foster a culture of consistency, collaboration, continuous improvement, and operational discipline
Perform other duties as assigned

Benefits

The opportunity to join one of Fortune Magazine’s Great Places to Work winners from 2015-2023
Comprehensive benefit options that have earned Walker & Dunlop the silver level of the 2022 Cigna Healthy Workforce Designation™
Up to 83% subsidized medical payroll deductions
Competitive dental and vision benefits
401(k) + match
Pre-tax transit and commuting benefits
A robust health and wellness program – earn cash rewards and gain access to resources that promote health, engagement, and balance
Paid maternity and parental leave, as well as other family paid leave programs
Company-paid life, short and long-term disability insurance
Health Savings Account and Healthcare and Dependent Care Flexible Spending
Career development opportunities
Empowerment and encouragement to give back – volunteer hours and donation matching