GSCS Operations Manager

Rice University•Houston, TX

15h•$63,100•Onsite

About The Position

Reporting to the Executive Director of Operations, the Facilities Manager for the Anderson-Clarke Center coordinates day-to-day building operations, front-desk services, and classroom audiovisual support across ACC classrooms, the Commons, and the auditorium. The role assigns rooms for all Glasscock courses and programs year-round; oversees operations staff and student employees (scheduling, task assignment, coaching); and serves as the primary contact for ACC service, custodial, and facility requests. The manager monitors building conditions and maintenance needs, submitting and tracking work orders with Rice Facilities to resolution. They ensure all learning spaces are operational each day, perform first-line AV triage and user support, and partner with Rice OIT to resolve complex issues. As a backup to the Events Coordinator, this position supports planning and on-site execution of ACC events to deliver a consistent, customer-focused experience for students, instructors, and guests. The ideal candidate is a project-management-minded, tech-savvy facilities professional who thrives in a public-facing academic building. They bring hands-on knowledge of classroom AV and can triage and troubleshoot minor tech/AV issues, supervise staff and student employees with clear direction and coaching, and expertly use scheduling systems to assign rooms and manage work orders. Organized and critically minded, they track details, follow through, and communicate clearly and professionally with customers and colleagues, all while keeping a big-picture plan in view. They are budget-aware—able to collaborate on needs, quotes, and cost-conscious decisions without serving as the budget owner. Proactive and customer-focused, they escalate issues appropriately, close the loop with stakeholders, and respond quickly to building/classroom needs, including occasional evening calls and some Saturday work. A collaborative problem solver who ensures smooth daily operations and a consistent, high-quality experience across the Anderson-Clarke Center. Able to move furniture or set up classrooms for events and classes.

Requirements

Associate Degree
In lieu of the education requirement, additional related experience, above and beyond what is required, on an equivalent year-for-year basis may be substituted
3+ years of experience in academic facility management and classroom scheduling systems
In lieu of the experience requirement, additional related education, above and beyond what is required, on an equivalent year-for-year basis may be substituted
Supervises, leads, and manages teams and projects
Analytical and problem-solving skills
Excellent leadership, decision-making, and judgment skills
Excellent verbal and written communication and organizational skills
Solid knowledge in facility management
Exhibits proactive behaviors and leads by example
Ability to interact and collaborate with individuals across campus
Excellent interpersonal skills including diplomacy, patience, and tact
Attention to detail with the ability to see implications for the bigger picture
Moderate repair knowledge and proper use of associated tools and equipment
Moderate knowledge of audio/video systems
Ability to coordinate and manage multiple projects with competing priorities, meet deadlines, and manage short- and long-term project plans
Working knowledge of applications such as Excel, Word, and project management tools

Nice To Haves

Bachelor’s Degree and 5+ years of experience in managing academic/public-facing facilities
Knowledge of AV systems and basic computer/software troubleshooting
Advanced knowledge of room reservation systems
Knowledge of registration systems

Responsibilities

Manage and oversee building maintenance
Receive, process, coordinate, track, and review the completion of service and maintenance requests
Ensure work is performed in a timely, accurate, and complete manner
Supervise the work of assigned employees and conduct performance reviews
Supervise events if needed
Monitor assigned budget and invoices
Perform all other duties as assigned
Organize, manage, and complete special projects as assigned by the Executive Director of Operations
Help implement policies and procedures related to building operations
Review and guide OPS staff on maintaining classroom technology and staff computer inventory
Assess training needs and may develop associated training, including providing end-user technical guidance or direct support
Serve as space reservationist for all GSCS courses, programs, and department activities
Assume primary departmental access control coordinator responsibilities, granting interior and exterior door access, developing templates, and setting door schedules
Oversee all aspects of both internal Rice events and external events, including space, setups, and equipment rentals
Establish pricing for internal and external rentals