GS Dispatcher

Mayo Career Site US • Jacksonville, FL

5d

About The Position

The General Services Dispatcher is responsible for the timely processing of all incoming requests to the Dispatch Command Center. Dispatchers efficiently monitor departmental workflow and direct all requests involving the transport/transfer of patients, specimens, and intra-clinic mail items. Dispatchers act as a resource for Transporters, Escorts, Door Attendants, Information Desk Attendants, Shuttle Drivers, and on site/off site Lab Couriers. Advanced Care at Home, Cancer Care Beyond Walls (CCBW), and care hotel transports must also be coordinated by dispatchers. Dispatchers are responsible to maintain and update Epic Transport Command Center as needed. Use of effective radio communication by using 10 codes correctly while exhibiting proper radio etiquette as necessary. Must follow HIPAA Guidelines to ensure patient confidentiality regarding personal health information. Dispatcher is responsible for reviewing and communicating to the Fleet Transportation Coordinator any vehicle service or work order requests. Responsibilities and tasks can be repetitive and persistent; but must be supportive in a courteous manner throughout duration of full shift. Assist in the orientation and training of new employees. Dispatchers will be technically minded assisting in setting up employee phones/rovers and offering other technical knowledge. Must display sound judgment when given conflicting information. Must be proactive and adaptable to work well in an ever-changing environment. Expectations of completion of stretch assignments assigned by leadership. Dispatchers will work closely with other departments and/or stakeholders to provide support for all incoming dispatch/courier requests. Work varied hours, which may include days, evenings, holidays, and weekends (with rotating days off).

Requirements

• Effective radio communication skills
• Knowledge of 10 codes
• Proper radio etiquette
• Understanding of HIPAA Guidelines
• Sound judgment
• Proactive and adaptable
• Technically minded

Responsibilities

• Process incoming requests to the Dispatch Command Center
• Monitor departmental workflow
• Direct requests involving transport/transfer of patients, specimens, and intra-clinic mail
• Act as a resource for Transporters, Escorts, Door Attendants, Information Desk Attendants, Shuttle Drivers, and on site/off site Lab Couriers
• Coordinate Advanced Care at Home, Cancer Care Beyond Walls (CCBW), and care hotel transports
• Maintain and update Epic Transport Command Center
• Use effective radio communication and proper radio etiquette
• Follow HIPAA Guidelines
• Review and communicate vehicle service or work order requests to the Fleet Transportation Coordinator
• Assist in the orientation and training of new employees
• Assist in setting up employee phones/rovers and offering other technical knowledge
• Provide support for all incoming dispatch/courier requests

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees