GS Dispatcher

Mayo Clinic•Jacksonville, FL

About The Position

The General Services Dispatcher is responsible for the timely processing of all incoming requests to the Dispatch Command Center. Dispatchers efficiently monitor departmental workflow and direct all requests involving the transport/transfer of patients, specimens, and intra-clinic mail items. Dispatchers act as a resource for Transporters, Escorts, Door Attendants, Information Desk Attendants, Shuttle Drivers, and on site/off site Lab Couriers. Advanced Care at Home, Cancer Care Beyond Walls (CCBW), and care hotel transports must also be coordinated by dispatchers. Dispatchers are responsible to maintain and update Epic Transport Command Center as needed. Use of effective radio communication by using 10 codes correctly while exhibiting proper radio etiquette as necessary. Must follow HIPAA Guidelines to ensure patient confidentiality regarding personal health information. Dispatcher is responsible for reviewing and communicating to the Fleet Transportation Coordinator any vehicle service or work order requests. Responsibilities and tasks can be repetitive and persistent; but must be supportive in a courteous manner throughout duration of full shift. Assist in the orientation and training of new employees. Dispatchers will be technically minded assisting in setting up employee phones/rovers and offering other technical knowledge. Must display sound judgment when given conflicting information. Must be proactive and adaptable to work well in an ever-changing environment. Expectations of completion of stretch assignments assigned by leadership. Dispatchers will work closely with other departments and/or stakeholders to provide support for all incoming dispatch/courier requests. Work varied hours, which may include days, evenings, holidays, and weekends (with rotating days off).

Requirements

High school Diploma required
Driver’s license and a clean driving record required
Some pushing, pulling, and heavy lifting required (up to 50 pounds)
Must be able to work independently, display exceptional initiative, and demonstrate effective problem-solving skills
Excellent knowledge of computers including the ability to utilize word processing, spreadsheet, and database management programs is required
Must be able to demonstrate a proven ability to quickly and accurately process and route incoming transport requests
Must have excellent command of English language
Must be able to communicate quickly and effectively with others
Previous customer service experience and outstanding telephone and human relations skills required
Must be able to adapt to unpredictable and stressful situations, while maintaining a calm and pleasant demeanor
Must also be able to demonstrate an ability to quickly develop plans to accomplish unexpected and time sensitive requirements

Nice To Haves

Experience with Microsoft Office Suite is preferred
BLS certification preferred but training will also be provided
Prior General Service experience is preferred

Responsibilities

Timely processing of all incoming requests to the Dispatch Command Center
Efficiently monitor departmental workflow
Direct all requests involving the transport/transfer of patients, specimens, and intra-clinic mail items
Act as a resource for Transporters, Escorts, Door Attendants, Information Desk Attendants, Shuttle Drivers, and on site/off site Lab Couriers
Coordinate Advanced Care at Home, Cancer Care Beyond Walls (CCBW), and care hotel transports
Maintain and update Epic Transport Command Center as needed
Use effective radio communication by using 10 codes correctly while exhibiting proper radio etiquette as necessary
Follow HIPAA Guidelines to ensure patient confidentiality regarding personal health information
Review and communicate to the Fleet Transportation Coordinator any vehicle service or work order requests
Assist in the orientation and training of new employees
Assist in setting up employee phones/rovers and offering other technical knowledge
Work closely with other departments and/or stakeholders to provide support for all incoming dispatch/courier requests