GRS Business Operations Director

Liberty Mutual • Boston, MA

57d

About The Position

Responsible for management and oversight of Helmsman's carrier operations and data analytics, including management of the carrier operations team, relationship management for carrier partners, and providing analytical support for Helmsman's customers and prospects. As a purpose-driven organization, Liberty Mutual is committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. Through strong relationships, comprehensive benefits and continuous learning opportunities, we seek to create an environment where employees can succeed, both professionally and personally. At Liberty Mutual, we believe progress happens when people feel secure. By providing protection for the unexpected and delivering it with care, we help people embrace today and confidently pursue tomorrow. We are dedicated to fostering an inclusive environment where employees from all backgrounds can build long and meaningful careers. By actively seeking employee feedback and amplifying the voices of our seven Employee Resource Groups (ERGs), which are open to all, we create an environment where every individual can make a meaningful impact so we continue to meet the evolving needs of our customers. We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being.

Requirements

• Advanced level of knowledge of financial analysis, marketing, technology, strategic planning, management
• Strong written and oral communication skills to aid in interactions with senior management, other departments, and industry
• Capabilities required include resiliency, adaptability, self-confidence, organized, achievement-orientated, collaborative, and openness to new experiences
• Knowledge, skills are other capabilities are typically acquired through an MBA or equivalent and at least 10 years experience, some which should be in a top-tier strategy consulting role

Responsibilities

• Develop, maintain and strengthen Helmsman's relationships with its carrier partners. Continuously work to optimize these relationships in conjunction with Helmsman and Claims senior leadership teams.
• Oversee all work performed by carrier operations team to ensure that all carrier requirements, regulatory requirements and operational guidelines are executed upon.
• Work with Service and Sales teams to build and maintain reporting for account specific KPIs for customers, provide analytical support for prospects and RFPs, and provide support for adhoc requests.
• Partner with Sales and Service on new reporting and/or enhancements to meet customer and market requests, and ensure that Helmsman provides industry leading analytics data to our customers.
• Collaborate with Claim Analytics on overall Helmsman book results to support Helmsman's strategic priorities, provide insights to the leadership team and support customer data and benchmarking requests.
• Leads, directs and has full management accountability for staff with an emphasis on employee selection, development, succession planning and performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Industry: Insurance Carriers and Related Activities
• Number of Employees: 5,001-10,000 employees