Growth VP I

Aramark•Chicago, IL

1d•Remote

About The Position

Reporting to the Chief Growth Officer, the Vice President of Retention is responsible for leading client relationship management across a portfolio of existing accounts within the Facilities Management line of business. This role is accountable for driving account retention and growth by developing and executing comprehensive, client-focused strategies in collaboration with operations and functional leaders. A successful VP of Retention acts as a client advocate, strengthening Aramark’s market position and value proposition through strategic engagement and leadership—both directly and through their team.

Requirements

Minimum of 10 years of progressive experience in account management, client retention, or sales.
Strong operational and financial acumen, including experience with complex service solutions.
Excellent written and verbal communication skills.
Proficiency in Microsoft Office; experience with Salesforce and other CRM tools preferred.
Demonstrated ability to lead in a fast-paced, high-stakes environment.
Proven leadership and team development capabilities.

Responsibilities

Client Relationship Management:• Build and maintain strong, strategic relationships with key client stakeholders.
Understand client goals, challenges, and aspirations to align Aramark’s solutions accordingly.
Serve as the voice of the client within Aramark, advocating for their needs and ensuring satisfaction.
Strategic Planning & Execution:• Lead the development and execution of customized account strategies, including annual planning, client communications, business reviews, and contract negotiations.
Conduct account diagnostics and relationship assessments to proactively address retention risks and identify opportunities for innovation and growth.
Utilize Aramark’s reporting and analytics tools to identify trends, risks, and opportunities.
Internal Collaboration:• Partner effectively within a matrixed organization, leveraging subject matter experts and operational leaders to deliver client-centric solutions.
Lead internal deal approval processes for rebids and vertical growth opportunities.
Leadership & Team Development:• Build and lead a high-performing team with a focus on succession planning and talent development.
Inspire collaboration and a client-first mindset across all levels of the organization.
Operational Excellence:• Ensure delivery of contractual obligations and client expectations across the portfolio.
Lead RFP responses and competitive rebid processes as needed.