Growth Strategist Lead
About The Position
Hi, I'm Lisa, and I lead the Customer Experience team at Mutiny. This team owns the most important metrics in our business: time to value, retention, and growth of our customer base. We are, above everything else, obsessed with our customers. Not in a surface-level way — we want every person who works with us to feel like a confident product and growth expert, like they're learning something valuable from every interaction, and like working with Mutiny is genuinely unlike any other vendor relationship they've had. As the foundational CX team, we are culture creators and culture keepers. We set the bar for what it means to work in CX at Mutiny, and we build the DNA we'll pass on to every person who joins this team after us. I'm hiring our first Growth Strategy Lead — a role that combines senior customer ownership with the operational scope of someone who's ready to start building and leading a team. Our customers are some of the fastest-growing B2B companies in the world: Snowflake, Figma, Gitlab, Resolve.ai and many more. They're ambitious, they move fast, and they need a partner who pushes them to be better, not just one who keeps the lights on. If you've done the work, are ready to lead it, and want to help define what world-class customer success looks like at a company that's still building it, I'd love to meet you.
Requirements
- 5–8 years in a CSM or account management role with direct ownership of renewal and expansion, ideally in marketing or sales technology.
- Experience with or leadership of a technical solutions or technical support function.
- Ready to step into people management, or early in it — you've thought seriously about how to build a team.
- Strong instincts for how B2B companies grow and what keeps customers for the long haul.
- Based in, or willing to relocate to, New York City.
Responsibilities
- You'll help own Mutiny's managed account book: every customer who isn't on a self-serve plan and lead our technical solutions function.
- You're responsible for the full post-sales arc: onboarding, adoption, retention, and expansion, making sure our most complex customers get hands-on support that actually moves the needle.
- You'll also be the person who takes what's working across individual accounts and turns it into something the whole team can use. Playbooks, frameworks, processes — the infrastructure that lets us scale without losing the quality our customers expect.
- You'll leave everything better than you found it.
- As the team grows, you'll have the opportunity to hire and develop Growth Strategists under you. That path starts now.
Benefits
- Plus equity and full benefits.
- 100% medical, dental, and vision.
- Flexible PTO and generous parental leave.
- We also invest in the day-to-day: team lunch ordered in every day, great coffee, regular in-office events, and a team that genuinely likes spending time together — in the office and out at customer visits and conferences.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
