Growth Strategist

Mutiny • New York, NY

2d • $130,000 - $150,000 • Onsite

About The Position

Hi, I'm Lisa, and I lead the Customer Experience team at Mutiny. This team owns the most important metrics in our business: time to value, retention, and growth of our customer base. We are, above everything else, obsessed with our customers. Not in a surface-level way — we want every person who works with us to feel like a confident product and growth expert, like they're learning something valuable from every interaction, and like working with Mutiny is genuinely unlike any other vendor relationship they've had.
As the foundational CX team, we are culture creators and culture keepers. We set the bar for what it means to work in CX at Mutiny, and we build the DNA we'll pass on to every person who joins this team after us.
I'm hiring a Growth Strategist — our version of a Customer Success Manager — to work directly with our customers and help them get the most out of Mutiny. This role sits at the intersection of customer success and marketing strategy. You'll be a trusted advisor, a creative problem solver, and a product expert all at once. If you're hungry to grow, love seeing customers win, and want to help build something from the ground up — I'd love to meet you.

Requirements

• 4–6 years in a CSM, agency or account management role with ownership of renewal and expansion, ideally in marketing or sales technology.
• A genuine empathy for B2B marketers and sellers and strong intuition for how to help companies grow.
• Strong project management instincts — you keep things moving, stay organized, and follow through.
• Experience working cross-functionally with sales, product, and marketing teams.
• A high bar for yourself and for the work. You communicate what's working and what needs to change.
• Based in, or willing to relocate to, New York City.

Responsibilities

• You'll own a book of managed accounts — every customer who isn't on a self-serve plan — from onboarding through renewal and expansion. That means teaching customers how to use Mutiny's AI-native platform to create assets that actually move the needle for their marketing and sales teams, and making sure they feel supported every step of the way.
• You'll also take what you learn from individual customers and help make the whole team smarter. If you find a better way to onboard, a sharper way to run an EBR, or a new play that's working — you'll document it and share it. You'll leave everything better than you found it.

Benefits

• Plus equity and full benefits. 100% medical, dental, and vision.
• Flexible PTO and generous parental leave.
• We also invest in the day-to-day: team lunch ordered in every day, great coffee, regular in-office events, and a team that genuinely likes spending time together — in the office and out at customer visits and conferences.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed