Growth Specialist

Zillow

2d•Remote

About The Position

Zillow Group is transforming the real estate transaction—and our partners are at the center of that journey. As a Growth Specialist, you will support Zillow’s real estate partners in Preferred Markets by helping them adopt Zillow tools, follow best practices, and implement operational processes that drive efficiency and improve consumer experiences. Your focus will be on partner enablement, onboarding, and adoption—working from established playbooks and guidance from senior team members to ensure partners have the resources and support they need to succeed. In this role, you’ll apply structured thinking and data-informed judgment to diagnose partner needs, prioritize actions, and drive measurable adoption outcomes. You’ll be their trusted field-based advisor—an expert in performance optimization, conversion improvement, and Zillow platform adoption. Your mission: drive behavior change, improve partner outcomes, and unlock scalable growth through strategic influence and operational coaching.

Requirements

5+ years of experience in customer success, coaching, account coordination, partner enablement, or related roles.
Comfortable delivering presentations, facilitating training, and driving change adoption through clear expectations, milestones, and follow-up.
Proficient with CRM tools (Salesforce experience preferred) and comfortable learning BI tools like Tableau; disciplined in documentation and operating cadences.
Strong business and sales acumen: comfortable interpreting funnel and performance metrics, connecting activity to outcomes, and using data to support recommendations.
Strong communicator who can build relationships and adapt information for different audiences.
Works through disagreement with facts and examples, and adapts to different partner styles
Able to work independently in a field-based role while collaborating cross-functionally to deliver partner outcomes.

Nice To Haves

Background in real estate, SaaS, or B2B consulting strongly preferred.

Responsibilities

Support Partner Enablement
Manage a portfolio composed primarily of new and developing Zillow Premier Agent (ZPA) preferred partners, facilitate onboarding sessions and training to ensure smooth integration of Zillow Home Loans, Follow Up Boss, Zillow Closings, and other platform capabilities.
Lead consultative discovery conversations to clarify success criteria, surface underlying needs, and connect Zillow solutions to partner-relevant value.
Provide ongoing partner support using established engagement processes.
Maintain clear documentation of plans, risks, and next steps to drive reliable follow-through.
Drive Platform Adoption
Monitor and encourage consistent partner use of Zillow’s integrated tools to improve efficiency and client service; identify adoption gaps and adjust support to improve outcomes.
Translate adoption goals into clear action plans, timelines, and success measures—reinforcing the “why,” required behaviors, and milestones.
Share best practices and provide tailored recommendations using data, partner context, and approved playbooks to influence prioritization and operational choices.
Track and Report on Partner Activity
Use Salesforce and BI dashboards to track partner activity and key performance metrics.
Interpret what’s changing, why it matters, and the likely impact on near-term results.
Identify and flag areas for improvement, diagnosing root causes with guidance, surfacing risks and dependencies early, and recommending a short list of actions grounded in partner reality and Zillow frameworks.
Collaborate Across the Team
Coordinate with cross-functional partners (e.g., Sales, Product, Ops, Loans, Closings) to align on handoffs, responsibilities, and timelines that support partner outcomes.
Participate in team learning sessions and actively seek development opportunities to enhance product, process, and industry knowledge.
Provide timely feedback from partners to help improve onboarding materials and internal processes.