Growth Operations Leader

WTW • Chicago, IL

13h • Hybrid

About The Position

We are seeking a dynamic and results-driven Growth Operations Leader to help shape and accelerate the growth trajectory of our Corporate Risk & Broking (CRB) business across North America. This is a highly visible leadership role responsible for driving revenue growth, enhancing sales effectiveness, strengthening client engagement, and elevating our market presence. Partnering closely with Specialty and Regional Leadership, Broking, Sales Operations, and industry teams, you will play a critical role in building a high-performance culture, aligning strategy with execution, and delivering sustained, profitable growth. Why Join Us This is an opportunity to play a pivotal role in shaping the future growth of a leading North America business. You will work alongside top industry leaders, influence strategy at scale, and help build a culture centered on performance, innovation, and client excellence.

Requirements

• 10+ years of experience in insurance brokerage or a related professional services environment.
• Proven success driving growth and scaling a business, region, or segment.
• Strong track record of recruiting, developing, and retaining top-performing sales talent.
• Deep understanding of sales operations, pipeline management, and forecasting disciplines.
• Recognized industry presence with the ability to build credibility and influence at senior levels.
• Strategic mindset with strong execution capabilities.
• Exceptional communication and stakeholder management skills.
• Ability to lead and influence in a highly matrixed organization.
• High emotional intelligence and a collaborative, inclusive leadership style.
• Results-oriented, with a bias for action and accountability

Responsibilities

• Drive Growth & Commercial Strategy Lead the North America CRB growth agenda, including revenue generation, client retention, and market expansion.
• Develop and execute data-driven business plans that align market opportunities with talent and resource deployment.
• Design and launch national and regional sales campaigns across products, industries, and key events.
• Partner across teams to unlock enterprise opportunities and deliver integrated client solutions.
• Elevate Sales Effectiveness Oversee pipeline management, sales governance, and performance reporting.
• Improve forecast accuracy and establish consistent operating rhythms across the region.
• Identify and remove barriers to execution, accelerating sales outcomes and productivity.
• Build and Develop Top Talent Partner with leadership to recruit high-impact, revenue-generating talent across North America.
• Build a strong and diverse pipeline of producers and sales professionals.
• Lead initiatives to develop talent, strengthen sales capabilities, and support long-term succession planning.
• Strengthen Client Engagement Coach teams on complex client and prospect pursuits.
• Support key client satisfaction initiatives, including retention and relationship enhancement strategies.
• Drive alignment across producers, broking, and service teams to deliver a differentiated client experience.
• Champion Brand, Culture & Community Serve as a visible ambassador for the business, enhancing brand presence internally and externally.
• Foster a culture of collaboration, engagement, and performance across markets.
• Champion a “One Firm” mindset by connecting capabilities across specialties and functions.

Benefits

• Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)
• Leave Benefits: Paid Holidays, Annual Paid Time Off (includes state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off (only included for Washington roles)
• Retirement Benefits: Qualified contributory pension plan (if eligible) and 401(k) plan with annual nonelective company contribution.
• Non-qualified retirement plans available to senior level colleagues who satisfy the plans’ eligibility requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees