Growth Operations Leader

WTW•Chicago, IL

22h

About The Position

We are seeking a dynamic and results-driven Growth Operations Leader to help shape and accelerate the growth trajectory of our Corporate Risk & Broking (CRB) business across North America. This is a highly visible leadership role responsible for driving revenue growth, enhancing sales effectiveness, strengthening client engagement, and elevating our market presence. Partnering closely with Specialty and Regional Leadership, Broking, Sales Operations, and industry teams, you will play a critical role in building a high-performance culture, aligning strategy with execution, and delivering sustained, profitable growth. Why Join Us This is an opportunity to play a pivotal role in shaping the future growth of a leading North America business. You will work alongside top industry leaders, influence strategy at scale, and help build a culture centered on performance, innovation, and client excellence.

Responsibilities

Lead the North America CRB growth agenda, including revenue generation, client retention, and market expansion.
Develop and execute data-driven business plans that align market opportunities with talent and resource deployment.
Design and launch national and regional sales campaigns across products, industries, and key events.
Partner across teams to unlock enterprise opportunities and deliver integrated client solutions.
Oversee pipeline management, sales governance, and performance reporting.
Improve forecast accuracy and establish consistent operating rhythms across the region.
Identify and remove barriers to execution, accelerating sales outcomes and productivity.
Partner with leadership to recruit high-impact, revenue-generating talent across North America.
Build a strong and diverse pipeline of producers and sales professionals.
Lead initiatives to develop talent, strengthen sales capabilities, and support long-term succession planning.
Coach teams on complex client and prospect pursuits.
Support key client satisfaction initiatives, including retention and relationship enhancement strategies.
Drive alignment across producers, broking, and service teams to deliver a differentiated client experience.
Serve as a visible ambassador for the business, enhancing brand presence internally and externally.
Foster a culture of collaboration, engagement, and performance across markets.
Champion a “One Firm” mindset by connecting capabilities across specialties and functions.