Growth Marketing Manager, Scaled Success
About The Position
Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! We’re looking for a Growth Marketer, Scaled Success to define how we support and grow a high-value segment of self-serve and previously sales-owned customers. In this role, you’ll build Figma’s scaled success motion by designing how self-serve, lifecycle, support, and human touch work together, and creating AI-enabled systems that drive growth while maintaining a high-quality customer experience. This is a full time role that can be held from one of our US hubs or remotely in the United States.
Requirements
- 8+ years in growth, lifecycle, monetization, or scaled customer success roles
- Experience building strategy and systems from scratch in a high-growth environment
- Strong cross-functional leadership and ability to influence without authority
- Deep analytical rigor, including experimentation and measurement
- Clear communication and executive presence
Nice To Haves
- Experience working across self-serve and sales-assisted segments
- Experience using AI or automation to scale programs
- Hands-on experience optimizing billing or monetization flows with Product
Responsibilities
- Define and build Figma’s scaled success approach for self-serve and unmanaged customers
- Design how product, lifecycle, support, and human touch work together across the customer journey
- Partner with Growth Product and Billing to improve self-serve experiences and drive expansion
- Run experiments across digital and human-touch channels to understand what drives impact
- Identify key growth levers (e.g., seat expansion, upgrades, add-ons) and turn them into scalable programs
- Drive alignment across Marketing, Product, Support, Sales-assist teams, Enterprise Customer Experience, and Data Science
Benefits
- Figma offers equity to employees, as well a competitive package of additional benefits, including health, dental & vision, retirement with company contribution, parental leave & reproductive or family planning support, mental health & wellness benefits, generous PTO, company recharge days, a learning & development stipend, a work from home stipend, and cell phone reimbursement.
- Figma also offers sales incentive pay for most sales roles and an annual bonus plan for eligible non-sales roles.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
501-1,000 employees
