Growth Account Manager

Papaya Global•New York, NY

50d

About The Position

You will: Be the main focal point of contact for everything client related. Maintain a high level of product proficiency to guide clients on the best business solution through papaya product. Fully understand the features and limitations of Papaya's entire suite of products and provide innovative and creative solutions even when clients haven't asked for them. Take the customer through the client lifecycle to ensure ongoing success. Navigate internal resources and get answers to your questions, addressing issues end-to-end in a timely manner Transform the way your clients invest in Papaya and make decisions that contribute to their bottom line. Grow product adoption and use, educate the customer on the platform. Complete individual client requests independently, using your judgement and problem-solving skills Build productive and trusting relationships with clients through meeting deliverable expectations and timelines and making effective recommendations Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders, with the ability to process feedback and adjust plans accordingly

Requirements

3+ years previous experience in customer success in a SaaS startup
Exceptional communication and presentation skills
Strong team-working skills, ability to adapt to a fast-paced, international work environment with a passion for making an impact
"Customer-First" attitude and approach to all your day to day interactions with your customers
Ability to effectively prioritize tasks and manage time, even under high- pressure situations
Fluency & excellent communication skills in English. Additional languages an advantage

Nice To Haves

Additional languages an advantage

Responsibilities

Be the main focal point of contact for everything client related.
Maintain a high level of product proficiency to guide clients on the best business solution through papaya product.
Fully understand the features and limitations of Papaya's entire suite of products and provide innovative and creative solutions even when clients haven't asked for them.
Take the customer through the client lifecycle to ensure ongoing success.
Navigate internal resources and get answers to your questions, addressing issues end-to-end in a timely manner
Transform the way your clients invest in Papaya and make decisions that contribute to their bottom line.
Grow product adoption and use, educate the customer on the platform.
Complete individual client requests independently, using your judgement and problem-solving skills
Build productive and trusting relationships with clients through meeting deliverable expectations and timelines and making effective recommendations
Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders, with the ability to process feedback and adjust plans accordingly